Senior Principal Software Engineer - IT

SUMMARY

We are seeking a hands-on Senior ServiceNow Developer to modernize and evolve our enterprise ServiceNow platform. This individual contributor role is responsible for transforming legacy implementations into modern, scalable, AI-enabled ServiceNow solutions.

The successful candidate will lead technical modernization initiatives including migrating Global applications to Scoped Applications, converting Legacy Workflow to Flow Designer, adopting AI-assisted development using ServiceNow Build Agent and Now Assist for Creator, implementing modern development practices, and building enterprise-grade integrations.

This role is ideal for an experienced ServiceNow engineer who enjoys solving complex platform engineering challenges while leveraging the latest capabilities available on the Now Platform.

ACCOUNTABILITIES

Platform Modernization

• Lead migration of Global Applications into Scoped Applications.

• Refactor legacy customizations into reusable, upgrade-safe platform components.

• Reduce technical debt while improving maintainability and platform performance.

• Modernize legacy implementations to align with current ServiceNow architecture and best practices.

Workflow Modernization

• Assess existing Legacy Workflow implementations and migrate them to Flow Designer.

• Design reusable Flows, Subflows, Actions, and Flow Logic.

• Replace legacy automation patterns with modern event-driven Flow Designer solutions.

• Establish reusable automation patterns for future development.

AI-Assisted Development

• Leverage ServiceNow Now Assist, Build Agent and other AI-assisted development capabilities to improve engineering productivity.

• Evaluate, validate, and govern AI-generated workflows, applications, and code.

• Establish best practices for responsible AI adoption within ServiceNow engineering.

Application Engineering

• Design and develop enterprise applications using App Engine.

• Configure Forms, Workspaces, UI Builder, Service Catalog, Flow Designer, IntegrationHub, and Now Experience components.

• Develop reusable scoped applications and shared platform components.

• Create secure, scalable, upgrade-safe ServiceNow solutions.

Integration Engineering

• Design and implement integrations using REST APIs, IntegrationHub, MID Server, Import Sets, Transform Maps, Service Graph Connectors, and event-driven integration patterns.

• Support enterprise integrations with ERP, HR, Identity, Security, DevOps, Cloud, Asset Management, and monitoring platforms.

Engineering Excellence

• Implement source control, CI/CD, Automated Test Framework (ATF), and deployment best practices.

• Perform code reviews and technical assessments.

• Troubleshoot complex platform issues and optimize platform performance.

• Produce technical documentation and reusable engineering standards. Required Qualifications:

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field, or equivalent experience.

• 10+ years of enterprise software engineering experience, including at least 7+ years of hands-on ServiceNow platform development and architecture experience.

• Demonstrated experience migrating Global Applications to Scoped Applications.

• Experience converting Legacy Workflow to Flow Designer.

• Strong expertise in App Engine, Flow Designer, IntegrationHub, ServiceNow Studio, UI Builder, and Workspace development.

• Strong JavaScript and ServiceNow scripting experience.

• Preferred Qualifications:

• ServiceNow CSA, CAD, and relevant CIS certifications.

• Experience with ATF, CI/CD, Git, and DevOps integration.

• Experience with ITSM, ITOM, ITAM, SPM, HRSD, CSM, or SecOps.

• Experience modernizing large enterprise ServiceNow environments.

• Experience driving AI-assisted development adoption. Compensation Dell is committed to fair and equitable compensation practices. The salary range for this position is USD $156,400 - USD $202,400 Benefits and Perks of working at Dell Technologies Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

Job Identification 300047

Job Category Software Engineer-IT

Job Schedule Full time

Locations 501 Dell Way, Round Rock, TX, 78682, US

Total Compensation Range USD 156400 - USD 202400