Support Representative II

JOB REQUIREMENTS: Job Description Apply now Regional Support Representative II Posting Start Date: 9/2/26 Job Location (Short): Milwaukee, Wisconsin, USA, 53204-2941 Requisition ID: 36812 Onsite or Remote: Hybrid Position Join Komatsu and Be Part of Something Big! Job Overview The Regional Support Representative II at Komatsu manages customer orders by collaborating with our planning, purchasing, operationsand service departments to troubleshoot customer orders and resolveanyissues.This role will be interacting with various Komatsu groups including but not limited to: Service Centers - establishing new and maintaining existing relationships (CSR's, warehouse personnel, account managers, etc) Operations and Quality - work with factory operations group to drive order fulfillment on or before customer required date Service Departments - work closely with planning, pricing, and marketing departments to ensure customer satisfaction Logistics Organizations - ensure our fulfillment operations process is efficient and provides quality parts to our customers Key Job Responsibilities Primary point of contact between regional service centers and Milwaukee for service fulfillment support. Monitor and drive on-time delivery for orders shipping from Milwaukee's distribution center. Support booking, billing, and on-time delivery objectives. Coordinate with other service groups, logistics, and supply chain to ensure service centers receive the information they need when required. Identify, process, and, when necessary, expedite parts orders to support customer requirements. Facilitate open orders reviews weekly with regional service teams. Collaborate with several cross functional teams to resolve regional issues and support service projects. Communicate and execute the regional part and delivery expedite requests to meet customer order fulfillment Maintain inventory by developing and following internal processes. Manage orders accurately via SAP system. Develop, grow, and maintain relationships with factory and regional counterparts. Build inter-company relationships while processing incoming inquiries, sales orders, transport orders, and claims. Visit regional locations when necessary to support growth and improvement within the business. Visit and engage with the Milwaukee distribution center to develop, maintain, and enhance policies and processes to ensure a positive customer experience with outbound orders. Communicate customer needs and feedback with internal teams, including sales, engineering, and service departments. Make... For full info follow application link. Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/5B76B72C84684FBE