APS Investigator

Adult Protective Services (APS) Assessor - Region 5: Central Indiana Summary: SSO is hiring Investigators to support the Indiana Bureau of Better Agings Adult Protective Services (APS) program. APS helps protect endangered adults who may be experiencing abuse, neglect, or exploitation by assessing reported concerns, determining immediate health and safety risks, and connecting endangered adults to needed services and supports. Investigators play a critical role in this work by conducting timely, field-based investigations; meeting with endangered adults in person; gathering information through interviews and record reviews. Investigators also assess risks and service needs; and document all activities in the electronic system. This role requires sound judgment, professionalism, empathy, and attention to detail, as investigators may work in sensitive or challenging environments and must help ensure the health, safety, dignity, and well-being of endangered adults while following established APS protocols and timeframes. This role does require on-site investigations. Travel may be required within the following counties: Boone, Hamilton, Hendricks, Marion, Montgomery, Howard, Tipton, Clinton Responsibilities: Investigate allegations of abuse, neglect, and exploitation involving endangered adults Conduct thorough investigations, including interviews, record reviews, and collaboration with other investigative agencies Initiate and facilitate referrals to services and community resources Document investigation activities, including case planning, safety planning, case notes, and findings Serve as Priority A (within 24 hours of receipt) responder to initiate timely contact with clients facing immediate harm Respond to all assigned investigations within the required timeframe. Travel is required to the location of the assigned investigation. Ability to conduct effective fact-finding interviews by asking probing questions that uncover key information, clarify inconsistencies, and determine the severity and impact of investigative issues. Review and respond to quality assurance evaluations Skills and Qualifications: Ability to think critically, incorporating multiple factors into larger concepts Strong organizational skills with abilities to simultaneously manage multiple investigations Ability to work with and relate to others with customer relation techniques, professionalism, and respect for other cultures Ability to effectively use active listening and interviewing skills Ability to adapt quickly when policies and regulations change Must be computer literate and have MS Word, Excel, Outlook, and Internet skills Ability to foster teamwork with all levels of management and staff Ability to work well independently and within a team Superior verbal and written communication skills Strong decision-making skills, with accuracy and attention to detail Requirements: Valid drivers license Reliable personal vehicle Proof of auto insurance The usual work schedule is full-time: Monday through Friday. Although this role has a remote component, you are expected to travel within the region you were hired for up to 50% of the time. Must be able to conduct investigations in challenging, sensitive, or potentially uncomfortable work environments. Education and Experience: Bachelors degree preferred 1+ years of experience with adult protective services, investigatory, social services, human services, or law enforcement work Benefits (Through SSO) SSO offers a competitive benefits package, including: Medical, dental, and vision insurance 401(k) with discretionary employer match Paid time off and paid holidays Flexible spending accounts (FSA) Additional employee perks