Director, Account Management

The ideal candidate will have experience with a global digital transformation services company and possess the capability to represent a diverse array of solutions including business strategy, experience design, software engineering, automation, and operations. Candidates should have experience in engaging and building relationships with business decision makers and executives at the CXO level. Experience in the Automotive Sector is essential, and strategic account management skills along with a robust network within target accounts are highly advantageous for this role. This is a Work-at-Home role located in the United States.

You will be responsible for:

• Understanding the digital transformation landscape.

• Understanding CX technical solutions and the value it creates for clients.

• Creating and maintaining strong relationships with business decision makers.

• Delivering sales presentations to decision makers.

• Identifying and planning opportunities that drive account growth.

• Working with the account team to formulate and maintain the Account Growth Plan.

• Coordinating responses to RFI/RFPs.

• Coordinating with sales, technical, and delivery teams to drive positive outcomes.

• Owning the P&L and financials.

• Achieving the business KPI's (Growth %, Revenue, GM, Utilization, CSAT).

Your skills and requirements will include:

• Relevant Automotive Industry Focus

• Experience (preferably BPO) in a strategic consulting or software development services company, selling into a major wireless carrier.

• Possess the financial and business acumen to build compelling account-growth plans.

• A confirmed ability to develop and lead Digital Transformation conversations across a broad spectrum of C-level executives and buyers.

• Robust knowledge of the client/industry space.

• Consultative Business Development mentality and approach.

• Possesses proven expertise in stimulating business activities, with the ability to think innovatively, yet remains goal-oriented and committed to delivering exceptional results for our clients.

• Previous success achieving revenue targets and strategic growth.

• Hardworking, with exceptional presentation and communications skills.

• Good team building and customer service skills that can help drive satisfaction.

• Negotiate effective commercial terms and agreements.

• Bachelor’s degree in a STEM discipline would be advantageous.

The base salary range for this position is $140,000- $175,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is October 25, 2026.

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf)

• Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf)

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected] . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE (https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/)