RN Director of Clinical Services

Overview

Lead Clinical Excellence. Deliver Compassionate Care. Transform Hospice Services.

We are seeking a Director of Patient Care Services who reports to the AVP of Operations and is responsible for maintaining a high performing hospice program including managing, overseeing and directing patient care activities to ensure the delivery of quality patient care for assigned markets. This role is responsible for teaching, evaluating, and developing associates and ensuring adherence to company policies and procedures and compliance with local, state, and federal regulations and regulatory agencies.

Key Responsibilities

• Overseeing and managing rescheduled, declined, missed, and reassigned visit requests, including making decisions as to priority and staffing based on clinical judgment for assigned markets.

• Responding to phone referrals/inquiries in a timely, professional and compassionate manner, including triage of medical concerns within scope of practice.

• Preparing for, serving on and facilitating the Interdisciplinary Group (IDG), as assigned, including presiding over IDG, presentation of patients for review, coordination of minutes, review of patient charts to note and address any changes to patient condition and/or the plan of care, and soliciting input from various care team members.

• Acting as a role model and providing high interaction with new hire clinicians during hospice visits.

About You

Education/Experience:

• Graduate of accredited school of nursing; bachelor’s degree in nursing preferred

• At least three years’ experience of direct patient care and two years’ experience in hospice or home-based care setting.

• Minimum of one year management experience preferred.

• In instances where state-specific requirements differ, state rules apply and supersede these requirements (see state-specific section)

License/Certification/Agreements:

• Current Registered Nurse licensure in state of residence and requested employment

• Nursing Licensure Compact (NLC) Licensure

• CPR Certification

• Valid driver’s license with acceptable Motor Vehicle Record, daily access to reliable insured vehicle, and current automobile insurance

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay

• 401(k) with Company Match

• Career Advancement Opportunities

• National & Local Recognition Programs

• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance

• Mileage Reimbursement or Fleet Vehicle Program

• Generous Paid Time Off + 7 Paid Holidays

• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)

• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)

• Free Continuing Education Units (CEUs)

• Company-paid Life & Long-Term Disability Insurance

• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Apply today to lead compassionate care initiatives and transform the hospice experience for patients and families.

Legalese

• This is a safety-sensitive position

• Employee must meet minimum requirements to be eligible for benefits

• Where applicable, employee must meet state specific requirements

• We are proud to be an EEO employer

• We maintain a drug-free workplace

Location SouthernCare Our Company

At SouthernCare, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon

• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care

• Home health care: Heartland Home Health

• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.