Senior Security Manager - Emergency Management, Communications Center & Process Review

Job Requirements

About the Role & Team

This role leads Emergency Management, the Security Communications Center, and the after-action/process review function for Security. It is accountable for enterprise-level emergency preparedness and response planning, 24/7 security communications and dispatch operations, and the formal after-action review and corrective action process that captures lessons learned and drives continuous improvement across Security. The role combines strategic emergency management ownership with day-to-day operational center leadership, ensuring Security maintains mature, compliant, and operationally effective preparedness, communications, and improvement programs aligned with enterprise standards and regulatory requirements.

This is a full-time salaried role that will report to the Director, Security Shared Services.

What You Will Do

Emergency Management

• Direct the planning, coordination, and implementation of mitigation, preparedness, response, and recovery activities across the property

• Own and maintain the Business Continuity Plan, ensuring critical security functions remain aligned with enterprise resilience objectives

• Develop, write, and review emergency management and business continuity plans and procedures

• Design and deliver emergency management training for Security and partner lines of business

• Plan, conduct, and evaluate emergency exercises and drills, including large-scale scenarios such as active assailant response and hurricane preparedness

• Serve as Emergency Management Duty Officer and ensure EOC readiness, including activation support during real-world events

• Coordinate emergency management planning for runDisney and similar recurring, cyclical events, including pre-event planning, partner coordination, and on-site operational support

• Lead and sustain the "See Something, Say Something" program, including awareness, training, and reporting processes for Cast Members and partner lines of business

• Maintain partnerships with county and state emergency management divisions and external public safety agencies

Security Communications Center

• Provide strategic direction and day-to-day leadership for the Security Communications Center, including staffing, training, and performance management of dispatch and communications personnel

• Develop, implement, and continuously improve operating procedures, systems, and technology supporting 24/7 public safety and security communications

• Ensure communications center readiness and seamless coordination with Security Operations, Investigations, and Emergency Management during planned and unplanned events

After-Action & Process Review

• Lead the after-action review process following every significant exercise and real-world activation, producing formal After-Action Reports and Improvement Plans

• Build and maintain a Corrective Action Program that assigns ownership, deadlines, and status tracking for identified improvements

• Facilitate after-action review meetings to identify, clarify, and validate areas for improvement across Security functions

• Drive continuous process improvement across Emergency Management and Communications Center operations, incorporating lessons learned into training, plans, and procedures

Leadership & Cross-Functional Partnership

• Influence decision-making across business units through executive-level recommendations during audits, planning reviews, and preparedness discussions

• Act as a trusted advisor to executive leadership, providing timely information and operational insight to support informed decision-making

• Develop and deliver Capabilities Briefings describing the Security Department, strategy, posture, risk environment, and the criticality of our relationships to executive leadership, internal stakeholders, external partners, and visiting delegations

• Participate in talent development, succession planning, and leadership assessment for the Emergency Management and Communications Center functions

Required Qualifications & Skills

• 5+ years of progressive experience in emergency management, security operations, or public safety communications

• 5 + years of formal leadership, management, or supervisory experience

• Working knowledge of the National Incident Management System (NIMS) and Incident Command System (ICS) principles

• Demonstrated experience leading or participating in after-action review processes and corrective action planning

• Strong written and verbal communication skills, with experience producing formal plans, reports, and executive-level briefings

• Ability to serve in a 24/7 on-call emergency duty officer capacity, including during hurricanes and other large-scale activations

Preferred Qualifications

• Experience with HSEEP (Homeland Security Exercise and Evaluation Program) methodology for designing, conducting, and evaluating exercises

• Experience managing or overseeing a 24/7 communications or dispatch center

• Prior experience in a large, multi-venue, or hospitality/entertainment security environment

• Professional certifications such as Certified Emergency Manager (CEM), ICS 300/400, or equivalent

• Experience partnering with county/state emergency management agencies and law enforcement on joint planning and training

Required Education

• Bachelor's degree or equivalent combination of education and experience

• Advanced degree in Emergency Management, Public Safety Administration, or a related field is preferred

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

Disclaimer

PAY TRANSPARENCY

The hiring range for this position in Lake Buena Vista, FL is $134,500.00-$180,400.00 per year. The base pay actually offered will take into account internal equity and may also vary depending on the candidate's geographic region, job-related knowledge, skills, and experience, among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, depending on the level and position offered.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

To learn more about Disney's guidelines on the use of AI for candidates, click here. (https://www.disneycareers.com/en/ai-usage)

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs (https://support.disneycareers.com/hc/en-us/sections/32131060143380-Candidate-Disability-Accommodations-FAQs) . We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help. (https://support.disneycareers.com/hc/en-us)

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.