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Front Desk Manager

Crescent Hotels and Resorts

Bloomfield Hills, MIJobSeen 2 days agoSeen in employer's feed 2 days ago

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At a glance

Compensation
No compensation found
Location
Bloomfield Hills, MI
Work Authorization
Not specified

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Job overview

The Front Desk Manager posting lists guest communication, customer service, conflict resolution, mathematical and computer-system abilities, and report preparation among its skills and abilities. Hilton experience is preferred. The role also calls for maintaining a professional appearance, supporting coworkers, and establishing effective working relationships with associates, customers, and patrons.

Skills & qualifications

RequiredNice to have

Skills

Hilton ExperienceSelf-StartingProfessionalismGuest CommunicationTeamworkCustomer ServiceConflict ResolutionMathematical SkillsCalculator UseComputer SystemsEmergency DetectionWritten CommunicationReport PreparationRelationship BuildingStanding and Walking

Full job description

Description

REQUIRED SKILLS AND ABILITIES:

Hilton Experience preferred. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skills in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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