Real Estate and Customer Experience Property Manager

At Prologis, we don't just lead the industry-we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one-not just shaping the future of logistics but building what comes next. Job Title: Real Estate & Customer Experience Property Manager Company: Prologis A day in the life The Real Estate & Customer Experience Property Manager is part of the Customer Experience Team supporting approximately 12 million square feet of industrial buildings in the Lehigh Valley market. The role manages customer relationships across a diverse portfolio, including customers in e-commerce, logistics, and warehouse operations, while helping maintain safe, well-managed properties and a responsive customer experience. This position works with a local team of approximately 17 employees and partners with customers, vendors, and internal stakeholders to address property operations, lease obligations, financial performance, and service needs. The role also identifies opportunities to connect customer needs with Prologis value-added products and services. Key responsibilities include: Manage customer relationships by clearly communicating lease terms, conditions, and responsibilities; overseeing move-in and move-out processes; performing inspections; and coordinating required repairs or maintenance. Build and maintain long-term relationships across an assigned customer portfolio and anticipate customer needs to provide proactive solutions. Identify additional revenue opportunities by aligning Prologis value-added products and services, including Prologis Essentials, with customer needs. Use technical and CRM tools, including Salesforce, to gather data, monitor performance metrics, and develop customer insights. Analyze and administer leases to support accurate interpretation and execution of lease obligations. Negotiate and manage competitively bid service agreements to support safe, well-maintained properties. Manage portfolio financial reporting, budgets, and recurring variance reporting to support established financial goals. Building blocks for success Required: Valid driver' To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjQ5NDczLjEwODY1QHByb2xvZ2lzY29tcC5hcGxpdHJhay5jb20