Radiology Scheduling Navigator / General Diagnostic & Ultrasound

Overview

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Description

The Patient Access Radiology Scheduling Navigator is located within the Patient Access Contact Call Center and serves remotely as a patient advocate and care coordinator, guiding patients through the radiology process. This role ensures timely scheduling, preparation, and communication across departments to facilitate high-quality, patient-centered imaging care. Communicate with radiologists, technologists, referring physicians, and scheduling staff to improve patient experience, quality, safety, and informational accuracy for scheduling.

Primary Duties and Responsibilities:

Operational, Administrative & Reporting:

• Review patient information and Provider imaging orders to verify safety, assess devices and implants, ensure accuracy, and facilitate appropriate scheduling.

• Analyze radiology reports to determine and coordinate appropriate follow up scheduling.

• Assist with error tracking and identifying error trends that require additional training for scheduling agents.

• Participate in quality improvement initiatives to enhance patient outcomes and satisfaction.

• Provide updates for location changes, room closures/openings, equipment related matters, and patient rescheduling needs.

• Supports various radiology modalities within the scheduling department.

• Maintain accurate records of patient interactions in EPIC.

• Ensure HIPAA compliance and maintain resource databases.

• Maintains productivity while adhering to quality standards.

• Adheres to all applicable policies, protocols, and regulations.

Patient Care & Interaction:

• Serve remotely as a point of contact for patients undergoing radiology services, and advocates for patients navigating complex healthcare environment.

• Educate patients on procedures, pre-exam preparation, address clinical concerns, and follow-up requirements.

• Inform patients in a manner tailored to their needs, and ensure daily practices align with established patient care standards.

• Communicate effectively with patients, and respond to requests for professional information or advice, referring complex matters to appropriate personnel.

Collaboration & Communication:

• Coordinate with radiology schedulers to schedule imaging appointments based on clinical urgency and patient availability.

• Communicate with referring providers to clarify orders and ensure appropriate imaging studies.

• Collaborate with radiologists and technologists to streamline workflow and improve patient throughput.

• Collaborate with radiologists, technologists, referring physicians, and scheduling staff to improve patient experience, quality, safety, and informational accuracy for scheduling.

• Cooperate with other team members to maintain a positive and purposeful work environment.

• Performs other related duties as assigned.

Minimum Qualifications:

Required Education:

• High School diploma.

• Experience: 3-5 years of experience in a clinical, radiology, or care coordination setting.

• Licensure: None.

• Certification: Must be a graduate of an accredited school of Radiologic Technology or Nuclear Medicine Technology and registered with ARRT.

• Knowledge, skills, and abilities (required): Persuasive communication and people skills. Knowledge of radiology procedures and medical terminology.

• Ability to navigate EPIC and scheduling systems.

• Problem-solving mindset and commitment to patient-centered care. Organizational skills and attention to detail.

Preferred Qualifications Education:

• Bachelors degree in healthcare related field (e.g., Nursing, Radiologic Technology, Healthcare Administration).

• Experience: Prior experience in patient navigation, case management, or call center scheduling.

• Licensure/Certifications: Nursing license (RN/LPN).

• Knowledge, skills, and ability requirements (preferred): EPIC scheduling systems.

• Compassionate and empathetic demeanor.

• Bilingual abilities.

• Work Conditions Travel: Less than 10% of the time.

Work Type Location:

Northlake, Contact Call Center Job Type: Full-Time, M-F 8a-5p

May require prolonged periods of sitting or standing.

Physical Requirements:

(Medium Max 25lbs): up to 25 lbs., 0-33% of the work day (occasionally) Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

Environmental Factors:

Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, and environmental conditions may vary depending on assigned work area and work tasks.