Supervisor Sales Administration

Pewaukee, WI - USA

Full time

JR16306

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

Ready to Power a Smarter World with us?

The Supervisor of the Sales Administration provides direct leadership, guidance, and training for the Sales Coordinators. The purpose of this team is to support our customers and sales team members by taking on administrative tasks, allowing the sales team more time to sell and ensuring customer needs are met accurately and expediently.

The supervisor monitors coordinators’ activities to surface opportunities for coaching and development to drive continuous improvement in quality, customer experience, and overall departmental success. The supervisor maintains awareness of daily operational needs of the department through various reporting mechanisms and works with department leaders/key stakeholders to optimize efficiencies of processing administrative duties not tied to revenue generated tasks.

Major Responsibilities

• Selects, coaches, and develops staff.Setsclear expectations to inspire and motivate the team. Manages performance-- recognizing achievement, providing feedback, and administering progressive discipline when necessary.

• Provides day-to-day oversight to theSalesCoordinators, byassistingwith troubleshooting situations. Provides coaching,feedbackand mentoring as necessary to ensure sales objectives and exceed customer expectations.

• Sets team metrics,monitorsteam performance, and sets clear expectations for teamleads inteam member coaching.

• Assistswith new hire interview process and provides on-the-job orientation to new Sales Coordinators.

• Acts as a process ownership, partnering with Sales Operations toidentifyneeds and requests for Salesforce improvement

• Identifiesopportunities for continuous improvement

• Escalates concerns to senior leaders

• Assistsrepresentatives with their development plans and develop theircustomer serviceskills and product knowledge

• Develops process documents/proceduresfor topics that are unclear or havechanged.

• Act as a liaison betweenpartner teams and departments

• Meets with partner teams to discuss and align on best practices for Salesforce case management, quality assurance expectations, SLAs, and other like processes

• Handles escalated calls or issues and work withappropriate teamsas a liaison when necessary

• Develops and grows relationships with key customers/ stakeholders, acting onnew informationand monitoring customer satisfaction.

Minimum Job Requirements

Education

Associate's degree or equivalent work experience

Work Experience

3 years progressive work experience in an Inside Sales and/or Customer Service environment

2 years’ experience leading or mentoring teams, developing people, or organizing tasks

Knowledge / Skills / Abilities

Excellent verbal and written communication skills

Excellent presentation and customer service skills

Excellent problem-solving skills

Continuous improvement mindset

Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner

Ability to work independently with a high attention to detail

Knowledge of SAP or equivalent ERP system

Knowledge of Salesforce or equivalent CRM system

Ability to build relationships and earn trust

Ability to influence employees to collaborate and achieve goals as a group

Strong conflict management and resolution skills

Knowledge of how to manage process and strategic plans

Knowledge of Microsoft Office products with an emphasis in using excel spreadsheets

Preferred Job Requirements

Education

Bachelor’s Degree

Work Experience

Previous experience managing process and strategic planning

Previous experience using SAP or equivalent ERP

Previous experience using Salesforce or CRM systems

Previous process improvement experience.

Office Environment (Includes field sales):

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

Ready to Power a Smarter World with us?

As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.