988 Shift Lead

RiverValley Behavioral Health

Owensboro, KYFull-timeSeen todaySeen in employer's feed today

Owensboro, KYFull-timeNo compensation foundSeen todaySeen in employer's feed today

Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Watch jobs like this. New roles like this one near Owensboro, KY, by email.

Don't just apply. Show up ready.

Olive works from this exact posting.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.
Tailor your résuméRewritten against this posting, every reworded bullet shown before and after.
Practice the interviewA voice mock interview built from this job description.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, every reworded bullet shown before and after.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation

No compensation found

Location

Owensboro, KY

Schedule

Full-time

Work Authorization

Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

The 988 Shift Lead oversees operations during the assigned shift, supporting specialists who respond to calls, texts, and chats from people seeking mental health support and crisis intervention. The lead provides guidance in crisis situations, handles escalations, and helps maintain effective service delivery and a supportive environment. The position is in person in Owensboro, Kentucky, on the third shift from 11:00 p.m. to 7:30 a.m.

Skills & qualifications

RequiredNice to have

Skills

LeadershipTeam ManagementMotivationVerbal CommunicationWritten CommunicationActive ListeningComposure Under PressureEmpathyPatienceNon-Judgmental AttitudeComputer SystemsChat PlatformsTexting ToolsCrisis Intervention TechniquesMental Health First AidPhone Crisis SupportChat Crisis SupportText Crisis Support

Qualifications

High School Diploma or EquivalentBachelor's in Psychology, Social Work, Sociology, or Human Services1 Year of Relevant Experience

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Match

Tuition Assistance

Full job description

Compensation

Hours Per Week

Number Of Positions

Job Description

Position Title:988 Shift Lead

Location: Owensboro, KY 42301

Description:Job Description

Job Summary: Position is in-person located in Owensboro, KY

Shift Needed: 3rd Shift (11:00pm-7:30am)

RiverValley offers a free and anonymous call line for individuals in any type of crisis. This line can be accessed via call, text or chat, and is staffed around the clock with trained crisis call technicians to promptly address client needs.

The 988 Shift Lead will oversee daily operations during their assigned shift, ensuring effective management of all incoming calls, texts, and chat requests from individuals seeking mental health support and crisis intervention. This role will provide guidance and support, and ensure all procedures are followed to ensure optimal client care and service delivery. The 988 Shift Lead will play a key role in maintaining a supportive, efficient, and calm environment for both staff and individuals in crisis.

Essential Functions:

Supports a team of 988 Specialists and/or other support staff during a shift, ensuring they adhere to policies, procedures, and best practices.
Provides guidance to 988 Specialists in crisis situations, including de-escalation techniques and offering resources or interventions as needed.
Acts as the point of contact for any escalated calls or challenging situations and provide support for complex cases.
Assists with training new team members and provide ongoing development opportunities for staff, ensuring that they are equipped to manage calls/chats/texts effectively and ethically.
Ensures the efficient operation of the center during the shift, including handling breaks, and managing the flow of calls/chats/texts.
Ensure all necessary documentation is completed, including incident reports, shift logs, and service reports. Provides end-of-shift reports to the Administrative Lead 988 Specialist.
Work closely with other shift leads, managers, and external partners to ensure continuity of care and crisis intervention services.
Promotes and encourages self-care practices for the team to prevent burnout and maintain emotional well-being in a high-stress environment.
Adheres to all organizational policies, procedures, and legal requirements regarding confidentiality, privacy (such as HIPAA compliance), and professional conduct.
Serves as a fully integrated 988 Specialist to assist with call/text/chat response when necessary.
Other duties as assigned.

Why Choose RiverValley?

RiverValley is now a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care in the communities we serve. Join a mission-driven organization committed to clinical excellence, professional growth, and meaningful impact.

We offer:

Competitive pay
Comprehensive benefits (health, dental, vision, Telehealth)
Paid time off + 9 holidays
Retirement plan options
Tuition reimbursement + free CEUs
Clinical supervision
Wellness & employee assistance programs
Mileage reimbursement for work related travel
Public Service Loan Forgiveness (PSLF) - eligible employer

Qualifications:Qualifications

Education and Experience:

High school diploma or equivalent required. Bachelor’s degree in psychology, social work, sociology, or human services preferred.
At least one year of experience in a customer service, crisis intervention, or mental health support role is required. Experience in handling crises over the phone, via chat, or text is a plus.

Skills:

Strong leadership and team management skills with the ability to motivate and support a diverse team of professionals.
Strong verbal & written communication and active listening skills.
Ability to remain calm and composed under pressure.
Empathy, patience, and a non-judgmental attitude.
Familiarity with crisis intervention techniques and mental health first aid is a plus.
Proficient in using computer systems, chat platforms, and texting tools for documentation and communication.