Medical Review Specialist

About i3screen: i3screen is a privately held subsidiary of i3logix, a provider of enterprise document management solutions, scheduling solutions, and custom software. Located in Denver, CO, i3screen was founded in 2008 to provide a smarter screening process with exceptional customer support and cutting-edge technology. We offer drug testing and occupational health screening services via web-based technology that can be easily integrated with other provider systems. The i3screen platform has full "white label" branding capability and offers the most configurable and customizable solution available on the market today. For more information, visit www.i3screen.com. This is an in-person position available at our Denver (80238) office. We are specifically looking for someone who can work the 9:30 am - 6 pm, Monday through Friday shift. The Medical Review Specialist (MRS) position is integral to ensuring the accuracy and compliance of our drug testing processes. This role involves handling client inquiries, assisting donors with test results, and maintaining confidentiality while processing donor files. The MRS will work closely with our clients to provide timely updates, manage incoming communications, and assist with navigating our web solutions. A thorough understanding of DOT and state regulatory guidelines is essential. This position requires excellent communication skills, attention to detail, and a commitment to providing outstanding customer service. Experience in the drug testing industry and call center environments is highly preferred. Specific Duties include but are not limited to: - Responding to client inquiries and assisting donors with drug test results via phone or email - Tracking samples, processing donor files, and providing clients with status updates - Placing and tracking orders while ensuring accuracy and timely processing - Assisting clients with accessing and navigating our web solution - Staying informed of client changes, regulatory updates, and SOP revisions - Supporting training efforts and establishing client-specific protocols - Proactively contacting clients to ensure program success and satisfaction - Verifying medication information, including fill and administered dates - Entering data and results as needed, while maintaining accuracy - Understanding and adhering to DOT and state regulatory guidelines - Communicate turnaround problems to the management team as they relate to testing, problem resolution, and completion of client requests - Assist with special projects - Maintaining the confidentiality of all i3screen and client information - Managing incoming mail - Demonstrating stellar attendance, dedication, and reliability To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Required Skills: - Availability to work 9:30 am - 6 pm, Monday - Friday - Google Workspace - Intermediate Skill - Microsoft Office 365 (Excel & Word) - Intermediate Skill - Excellent communication skills with staff and customers - Ability to multitask effectively and prioritize tasks - Strong phone and email etiquette - Problem-solving skills with a focus on customer satisfaction - Approachability and availability for team collaboration - Strong listening skills and attention to detail - Proficiency with reading, writing, and speaking English to the extent necessary to perform the essential functions of the job - Outstanding customer service abilities - Team player with a proactive attitude Highly Preferred Experience: - Call center experience - Experience in the drug testing industry Programs used: - i3screen proprietary system - Google Workspace - Microsoft Office - Zoho - Slack - Excel ?Working Conditions: - Work is performed in a standard office environment and requires the ability to operate standard office equipment, including a computer, keyboard, mouse, and phone. Candidates must be able to sit or stand for extended periods of time and perform repetitive motion, with substantial movements (motions) of the wrists, hands, and/or fingers (typing and navigating a computer); may need to reach, stoop, bend, or kneel occasionally. Specific vision abilities required by this job include close vision requirements due to computer work. Candidates must also be able to lift and carry small parcels, packages, and other items, and walk short distances. There is moderate office noise present at all times (i.e., business office with computers, phone, and printers, light foot traffic). Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Benefits: - Health insurance - Dental and vision insurance - Colonial Life insurances - 401k after 1 year of employment - Paid Time Off - Paid Family and Medical Leave - Paid holidays - Earned Wage Access - Bonus programs Pay: - $21 hourly Pay will not be below any applicable local minimum wage. Equal Employment Opportunity?: i3logix provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Per Colorado law, i3logix does not request or require applicants to disclose their age, date of birth, or dates of attendance/graduation from an educational institution on the initial employment application. Applicants are permitted to remove any age-identifying information from their resumes or transcripts. i3logix is committed to fair hiring practices and complies with the Colorado Chance to Compete Act. We encourage all qualified candidates to apply. Criminal history inquiries will only be conducted for candidates who have reached the conditional offer stage, and a conviction will not automatically disqualify an applicant from employment. Employment is contingent upon the successful completion of a pre-employment no-THC drug screen, background check, and typing test. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact [email protected]. We will be accepting applications until Wednesday, October 28th.