Retail Customer Services Representative

Buffalo. Sheridan Surgical. Retail Customer Service Representative. $17 - $20/hour. Sheridan Surgical, Inc. is looking for a friendly, compassionate, and dependable Retail Customer Service Representative who is comfortable using technology and learning new systems. This is a hands-on, customer-facing position for someone who enjoys helping people, learning new things, and being part of a team. Our customers often come to us because they are dealing with a medical need or life change, so patience, empathy, and the ability to make people feel comfortable are incredibly important to us. This is not a traditional desk-only customer service position. You will work directly with customers in our store, answer phones, process orders, use our computer systems, help manage products and inventory, and eventually assist with product fittings after completing the appropriate training and certification. We are happy to train the right person! What You'll Do Provide friendly, compassionate service to customers in person and over the phone Help customers navigate products and find the right solutions for their needs Enter and maintain accurate customer information, orders, and documentation in our computer systems Learn our medical equipment and supplies so you can confidently assist customers Assist with inventory, receiving products, stocking, and organizing merchandise Work hands-on with products and equipment throughout the store Assist with product fittings after completing required training and certification Communicate with coworkers and other departments to help resolve customer needs Follow company procedures while maintaining customer privacy and confidentiality Pitch in where needed we are looking for someone who enjoys being part of a team Who We're Looking For You may be a great fit if you are: Comfortable with technology and able to learn new computer programs quickly Warm, patient, and empathetic when working with customers Comfortable working in a hands-on environment A strong communicator, both in person and on the phone Organized and attentive to details Able to multitask and shift priorities when needed Dependable and willing to help your teammates Comfortable learning about medical equipment and supplies Someone who takes pride in helping people and providing excellent customer service Previous medical equipment or healthcare experience is helpful, but not required. Brightree experience is a plus, but we are willing to train. Compensation & Benefits $17$20/hour based on prior experience commission opportunities Full-time employees are eligible for: 100% employer-paid health insurance $1,500 company-funded debit card to help with deductible or pharmacy expenses after a 60-day waiting period 401(k) match up to 4% after one year of full-time employment Interested? We are looking for someone who wants to learn, work hard, help people, and become a valuable part of our team. Follow link to apply through WNYJobs.com: https://www.wnyjobs.com/jobpostings/retail-customer-service-representative-buffalo-ny-774149/