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Technical Account Manager

Legion Security

Remote · location unlistedFull-timePosted 2w agoStill listed 1w ago

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At a glance

Compensation
No compensation found
Location
Remote · location unlisted
Schedule
Full-time
Work Authorization
Not specified

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Job overview

The Technical Account Manager is the technical owner of customer success for Legion Security’s AI-driven automation platform. The role focuses on customer health, retention risk mitigation, and technical value realization, with KPIs tied to retention and expansion. The manager guides adoption and technical engagements, identifies automation opportunities, and partners with Customer Success leadership and Sales on renewals and expansion.

Skills & qualifications

RequiredNice to have

Skills

Customer SuccessCyber SecuritySoftware as a Service (SaaS)Interpersonal CommunicationsCustomer Success ProgramsAutomationPlatform AdoptionTechnical EngagementsDeployment Best PracticesIntegrationsPerformance OptimizationSecurityChurn Risk IdentificationRenewalsCybersecurityEnterprise SaaSSOC OperationsSecurity ToolingEnterprise DeploymentsOnboardingCustomer HealthCommunication

Qualifications

4+ Years Customer-Facing Technical Experience

Full job description

Type: Full-time | Location: Remote (US-based) | Compensation: Competitive As a Technical Account Manager (TAM), you are the technical owner of customer success, responsible for ensuring customers are successful, happy, and realizing maximum value from Legion Security’s AI-driven automation platform. You are accountable for customer health, retention risk mitigation, and technical value realization. Your KPIs focus on retention and expansion—direct outcomes of happy, successful customers.

  • Build and execute customer success programs with clear business outcomes, technical milestones, and measurable adoption targets.
  • Identify, document, and deliver automation opportunities that drive customer value.
  • Drive platform adoption across security operations and expand usage to additional teams.
  • Run recurring technical engagements (weekly/biweekly syncs, roadmap reviews, QBRs).
  • Guide best practices for deployments, integrations, performance, and security.
  • Proactively identify churn and renewal risk through usage signals and unresolved blockers.
  • Partner with Customer Success leadership and Sales on renewals and expansion grounded in demonstrated value.
  • Customers reach time-to-value milestones and remain consistently engaged.
  • Your accounts consistently renew & expend their usage of Legion.
  • Our customers can’t say enough good things about you.
  • Customers view you as a trusted technical advisor, not reactive support.
  • 4+ years in a customer-facing technical role in cybersecurity or enterprise SaaS.
  • Strong knowledge of SOC operations and modern security tooling.
  • Experience with large enterprise deployments, onboarding, customer health, and renewals.
  • Excellent communication with both technical and executive stakeholders.
  • Fully remote (North America); occasional customer travel.

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