IT Support Associate II, Ops Tech Solutions (OTS)
Lithia Springs, GAJob$27.64–37.74/hrSeen 2w agoSeen in employer's feed 1w ago
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At a glance
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Job overview
The IT Support Associate II supports operations teams by resolving technical problems across Amazon facilities in a defined geographic area. The role covers IT equipment maintenance and troubleshooting, network support requests, and assistance with training new hires. It also supports customers across multiple buildings and remotely, with travel within the local or regional area. The position encourages continuous learning and career development.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Description
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.
Key job responsibilities
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Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
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Handling support requests and procedures across the network.
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Assisting in training new hires.
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Continuous learning of new technologies.
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Supporting customers from multiple buildings in the area, as well as remote customers.
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Traveling within your local or regional area to support our customers.
Basic Qualifications
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Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
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Experience in a dynamic environment with a high degree of customer service
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Experience troubleshooting integrated and interdependent computer systems
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1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
Preferred Qualifications
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .
USA, GA, Lithia Springs - 27.64 - 37.74 USD hourly
How this job compares
Set against the 2,836 open IT Support jobs on Olive Jobs, counted October 31, 2026.
- Pay
- This posting$27.64–37.74/hr
- US median$25–32/hr768 hourly ranges
This range's midpoint, $32.69/hr, is 15% above the US median midpoint ($29/hr) — in the middle half of IT Support hourly ranges across the US.
- Openings
- Olive Jobs lists 78 open IT Support jobs in Georgia and 2,836 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Georgia
- McDonald's12 open
- CGS Federal6 open
- State of Georgia6 open
- Experience
- This posting asks for at least 1 year of experience; IT Support postings that state a minimum ask for 2 years at the median (1,956 postings).
- Education
- 353 of the 2,836 open IT Support jobs (12%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on October 31, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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