Offshore Technical Support & API Implementation Specialist
Remote · location unlistedFull-timePosted 3w agoStill listed 3 days ago
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Job overview
Veem seeks an Offshore Technical Support & API Implementation Specialist to provide phone, email, and chat support while guiding customers through API integration, testing, and post‑launch stabilization. The role blends frontline technical assistance with hands‑on implementation, requiring strong documentation, issue isolation, and collaboration across product, sales, and operations teams.
Skills & qualifications
Skills
Benefits
Full job description
Role: Offshore Technical Support & API Implementation Specialist Location: South Asia Employment Type: Full-time Level: Intermediate Compensation: Salary + Bonus + OTE + Health Benefits
About Veem Veem is transforming global money movement. Traditional cross-border payments are slow, expensive, and opaque—we’ve built a platform that makes them seamless, transparent, and scalable.
Our solution combines global payments, FX optimization, and embedded financial tools to help businesses—from SMBs to large platforms—operate and grow internationally with confidence.
We take a partner-first approach, working closely with customers to unlock revenue opportunities and drive real business impact.
Why Join Veem
- Impact: Help businesses move billions globally, more efficiently
- Growth: Be part of a fast-scaling fintech and embedded finance space
- Ownership: Contribute meaningfully and see results quickly
- Collaboration: Work cross-functionally across Product, Sales, and Ops
- Innovation: Shape the future of B2B payments
Role snapshot Intermediate individual-contributor role blending frontline technical support with customer and partner API implementation. The hire will support customers by phone, email, and chat while guiding integrations from configuration through testing, launch, and post-launch stabilization. Ideal candidate profile
- 3+ years in API implementation, technical onboarding, SaaS support, or another client-facing technical role.
- Hands-on REST APIs, JSON, authentication/OAuth, webhooks, Postman, and OpenAPI.
- Can test APIs, inspect logs/payloads, isolate root causes, and clearly document reproduction steps.
- Comfortable guiding both technical and business stakeholders through an integration.
- Strong customer support ownership across phone, email, and live chat.
- Organized enough to balance queue coverage, multiple implementations, documentation, and follow-ups.
- AI experience: able to test/refine prompts, agents, or automated workflows and monitor quality.
Preferred background
- Fintech, payments, banking, financial services, or another regulated environment.
- Payment workflows: transaction processing, reconciliation, international payments, KYC, business verification. API monitoring, SQL, scripting, developer tools, middleware, or automation platforms.
- Experience partnering with Engineering and writing high-quality technical issue reports or implementation documentation.
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