Digital Production Coordinator (Web/Email)

Digital Production Coordinator (Web/Email)

Position Summary

The Digital Production Coordinator (Web/Email) is a highly organized, detail-oriented professional responsible for coordinating the production and delivery of website updates and email campaigns for SGU and RVU across many projects at once.

Reporting to the Associate Director of Martech, the Digital Production Coordinator works with team members and partners across the brand, creative, and internal marketing teams, as well as outside agencies, to make sure every project has what it needs before work starts, hits its milestones, and is delivered on schedule. A key focus is coordinating with cross-functional teams to manage timelines, materials, and approvals to prevent delays and keep production moving.

Day to day, you will help coordinate weekly email campaigns and website updates, including content and SEO changes and bug fixes. You will join daily standup meetings with designers, developers, and outside agencies, and you will be responsible for making sure milestones and deadlines are met and stay on track.

The ideal candidate thrives in a fast-paced, deadline-driven environment, excels at managing competing priorities, and takes ownership of ensuring that nothing falls through the cracks.

Role Accountabilities & Success Measures

This role is accountable for reliable digital production delivery, including:

• On-time delivery: Making sure project milestones and deadlines are met and stay on track in a fast-paced production environment, through proactive tracking and follow-through.

• Production readiness: Making sure designers and developers have complete requirements, approved content, and creative assets before work begins.

• Clear status and approvals: Giving accurate project updates, spotting risks early, and making sure every review and approval is finished and recorded.

Responsibilities

Production Coordination

• Coordinate the intake, scheduling, and delivery of website updates, landing pages, email campaigns, and other digital marketing requests.

• Set clear milestones and deadlines for each project, and keep production calendars and task assignments up to date across many projects at once.

• Check progress every day to confirm milestones are being hit, and step in quickly when work slips so deadlines are met in a fast-paced environment.

• Work with brand, creative, and internal teams, as well as outside agencies, to keep requests moving and handoffs on time.

• Handle urgent requests and changing priorities, and raise risks or scheduling conflicts early to protect delivery dates.

Project Readiness & Reviews

• Make sure all content, creative assets, specifications, and approvals are collected and organized before production begins, and follow up with teams and outside partners until missing materials arrive and questions are answered.

• Coordinate internal and external quality reviews and approvals: send review requests with clear instructions and due dates, follow up until reviewers respond, combine feedback into one clear list of changes, and record final approvals.

Process Improvement & Reporting

• Maintain accurate project tracking and documentation in the team's project management tools.

• Create and maintain simple intake forms, checklists, and handoff steps, and recommend improvements that reduce delays.

• Give regular updates on project progress, team workload, upcoming deadlines, and open action items.

Required Qualifications

• 1+ year of experience in digital production coordination, marketing operations, project coordination, creative traffic management, or a related field. Internships count.

• Demonstrated ability to manage multiple projects, competing priorities, and tight deadlines in a fast-paced environment.

• Strong organizational, time-management, and problem-solving skills with exceptional attention to detail.

• Experience coordinating work across marketing, creative, content, and technical teams.

• Familiarity with project management tools such as Jira, Asana, Monday.com, ClickUp, etc.

• Strong written and verbal communication skills, with the confidence to follow up, drive accountability, and escalate issues appropriately.

• A proactive, solutions-oriented mindset with a strong sense of ownership, urgency, and commitment to on-time delivery.

• Ability to work independently, anticipate project needs, and maintain momentum without constant oversight.

Preferred Qualifications

• Experience supporting high-volume website production, email marketing campaigns, or digital marketing operations.

• Familiarity with website and email production tools including content management systems and email marketing platforms.

• Experience coordinating developers, designers, external agencies, and internal business teams.

• Experience improving project intake, task management, and production workflows to increase operational efficiency.

Education

• Bachelor's degree in Marketing, Communications, Business Administration, Digital Media, or a related field preferred.

• Equivalent professional experience in digital production, marketing operations, or project coordination will also be considered.

The anticipated salary range for this position is $65,000–$72,000 per year. The final salary offered may vary and will be determined based on factors such as job-related knowledge, skills, experience, location, and education of the successful candidate. This information is provided per local law.

We Are

• Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.

• A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.

• Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.

• Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.

• Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.

About University Support Services, LLC

University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.

USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.