Remote Loan Mitigation Trainer

Job Description

Overview We are looking for a trainer to support its Loss Mitigation organization. This person will onboard new hires, provide ongoing coaching, and serve as the subject matter expert for the full Loss Mitigation lifecycle. The trainer will support multiple lines of business, including SPOC and Call Center teams, while ensuring employees understand investor guidelines, compliance requirements, and department processes.

Day-to-Day

• Lead onboarding and training for new Loss Mitigation hires
• Train employees on the full Loss Mitigation process from beginning to end
• Support SPOC, Call Center, and other Loss Mitigation teams
• Create and maintain training materials, guides, and documentation
• Deliver virtual and instructor-led training sessions
• Coach employees and provide ongoing development support
• Monitor employee performance and identify training opportunities
• Keep teams engaged and up to date on investor, regulatory, and process changes Partner with leadership to improve training effectiveness and department performance

Skills and Requirements

• 2 +years experience working within Loss Mitigation

• 2+ years of training, teaching, facilitation, or public speaking experience

• Strong understanding of the full Loss Mitigation lifecycle from start to finish

• Knowledge of investor guidelines, compliance requirements, and mortgage servicing regulations

• Experience creating training materials and conducting presentations

• Strong communication and coaching skills

• Ability to manage training initiatives independently Proficiency with Microsoft Office, including PowerPoint and Excel

• Mortgage servicing training experience

• Experience supporting SPOC or Call Center teams Experience with Guild systems or ICE Mortgage Technology

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].