WinterFest – The Rink Manager

Legends Global Destination El Paso, the leader in privately managed public assembly facilities has excellent and immediate openings for a Seasonal Event Manager to work El Paso’s outdoor ice rink and festival at Convention Center Plaza in downtown from November 2025 to January 2026. The Rink Manager will be responsible for: Overseeing Operations for the following:

• Managing full ice rink staff

• Skate Pass Sales

• Skate Rentals

• Ice Rink Operations

• Greeting Patrons and handling customer issues

• Special Feature Operations

• Daily set up and clean up DUTIES and RESPONSIBILITIES

• Exceptional customer service REQUIRED

• Oversee the operation of the rink area

• Manage opening and closing procedures for The Rink

• Assign staff to their shift positions and monitor performance

• Ensure safety protocols are followed

• Coordinate with Leads and other staff

• Troubleshoot customer issues and manage escalations

• Report daily rink attendance numbers

• Computer savvy, familiar with Microsoft Outlook

• Time-keeping of Seasonal Staff

• Managing customer service of staff on shift

• Must ensure and maintain a clean and organized area for patrons

• Manage supply inventory

• Duties include ticket sales, skate rentals, Greeting, Ice Rink & Special Features Operations and daily set up and clean up

• Answer and appropriately respond to customer needs

• Communicate with internal departments to address critical needs

• Perform other duties as assigned WORKING CONDITIONS

• Outdoor venue – in possible cold and hot conditions

• Uniform(s) provided upon hire QUALIFICATIONS Prefer candidates that are FRIENDLY, PROFESSIONAL and have previous retail, food service, or other customer service positions.

• Must be 18 years of age and have a high school diploma or GED

• Must be available to work 20 – 40 hours a week between November 1, 2026, and January 17, 2027

• Must work nights, weekends, and holidays NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. This position offers a competitive salary. Please send a copy of your most recent resume. Applicants that need reasonable accommodation to complete the application process may contact- 915-534-0630 Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.