Guild - Technology Support Technician Grade 32 (SY26-27)

Job Details

Job ID: 5951994

Job Description

Technology Support Technician 32

Report To: Manager of Technology Field Operations

Location: Campbell Resource Center

General Statement of Duties and Responsibilities:

Under general supervision, provides first-level technical support for district technology systems, devices, classroom technology, and end users. Installs, configures, maintains, and troubleshoots computer hardware, software, peripherals, and basic network-connected devices. Supports daily technology operations within assigned schools and district locations while ensuring a high level of customer service and responsiveness to staff and students.

Duties and Responsibilities:

• Installs, configures, maintains, and troubleshoots district-supported devices, including desktops, laptops, Chromebooks, printers, and peripheral equipment.

• Provides first-level support for hardware, software, classroom technology, and technology-related service requests.

• Assists users with district-supported applications, operating systems, and technology resources.

• Supports classroom technology, instructional technology equipment, and school-based technology initiatives.

• Performs basic troubleshooting of network-connected devices and connectivity issues and escalates complex issues as appropriate.

• Assists with device deployment, collection, replacement, inventory management, and asset tracking activities.

• Maintains accurate records related to technology installations, repairs, inventory, and service requests.

• Works collaboratively with Service Desk, Network & Field Operations, Enterprise Systems, and school-based staff to resolve technology issues.

• Provides basic technology training and guidance to staff and end users.

• Performs related duties of a similar nature, as requested by the supervisor, which are commensurate with the position.

Qualifications:

Required:

• High school diploma or equivalent

• Minimum of one year of experience supporting computer hardware, software, or technology systems

• Ability to troubleshoot basic hardware and software issues

• Ability to communicate effectively with technical and non-technical users

• Ability to follow written technical procedures and instructions

• Valid Massachusetts driver's license

• Ability to lift and transport computer equipment and technology devices

• City of Boston residency required

Preferred:

• Experience supporting technology in a K–12 educational environment

• Familiarity with Google Workspace, ChromeOS, Windows, or Microsoft 365

• Experience with inventory or asset management systems

• Basic understanding of networking and wireless technologies

Position Type: Central Office

Contact Information

Boston Public Schools, Office of Human Resources

2300 Washington Street

Roxbury, Massachusetts 02119

Email: [email protected]