Business Systems Analyst V

57987BR

Job Summary:

General Atomics (GA), and its affiliated companies, is one of the world’s leading resources for high-technology systems development ranging from the nuclear fuel cycle to remotely piloted aircraft, airborne sensors, and advanced electric, electronic, wireless and laser technologies.

With minimal supervision, the IT business systems analyst acts as a liaison between one or more business functions or departments and must have deep experience in maintenance, repair & overhaul (MRO), service management, inventory/warehouse management, and asset maintenance operations to support the design, optimization, and implementation of business processes and IT solutions across the maintenance lifecycle. The ideal candidate has hands-on experience with maintenance management, work management, service management, asset management, and repair processes, and understands how these processes are enabled through enterprise IT.

DUTIES AND RESPONSIBILITIES:

• Understand the breadth of applications supporting the assigned business functions and departments.

• Analyze various requests from the business (under the four pillars of business analyses) for their validity, alignment with the overall business process and systems landscape, business criticality, rough estimates on return-on-investment, and best-practice solution options.

• Author as-is business process diagrams (e.g. swimlane flow) as part of business process analysis and IT change request interpretation.

• Understanding of end-to-end MRO and maintenance processes, including but not limited to:

• Work identification and intake

• Work planning and scheduling

• Preventive and corrective maintenance

• Inspection and repair

• Work execution and closure

• Asset/component tracking

• Parts and materials coordination

• Labor and resource management

• Maintenance history and records mgmt.

• Author solution proposal documents (e.g. presentations, spreadsheets, narratives, and to-be process diagrams) while taking into consideration the cost, feasibility, level of effort, and compliance.

• Author functional specification document for the technical development team.

• Perform unit testing (functional acceptance testing) of solutions developed by either the functional analyst and/or the technical development team.

• Coordinate and facilitate user acceptance testing of application changes (associated with one or more of the 4 pillars) for approval to deploy the changes to production environment.

• Understand the general or standard SDLC process (software development lifecycle) as well as be willing to learn General Atomics specific SDLC process including the application change request/approval process flow using ServiceNow system.

• Understand general IT project management framework at a high level (waterfall, agile, or similar), and be able to manage small to mid-size IT projects with guidance from leadership, IT business operations, project management office, and IT finance.

• Understand system configuration foundation and be able to learn configuration behaviors of various applications (e.g. SAP, Ramco, ServiceNow and SaaS systems with similar configuration settings).

• Be able to distinguish between valid requirements and invalid requirements, as well as facilitate shaping invalid requirements into valid requirements.

• Perform technical administration of applications to support both front end and back end application functions.

• Stay current on information systems and information technology trends and be able to identify the best option for the situation taking into consideration short/mid/long term pros and cons.

• Responsible for observing all laws, regulations and other applicable obligations wherever and whenever business is conducted on behalf of the Company. Expected to work in a safe manner in accordance with established operating procedures and practices.

• Additional functions and other duties as assigned or required.

We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.

Job Qualifications:

• Typically requires a bachelors degree in information technology or a related discipline and fifteen or more years of progressive professional experience in business systems analysis. May substitute equivalent working experience in the field in lieu of education.

• 10+ years of general IT business analysis experience in engineering, manufacturing, and distribution companies with mid-to-large scale ERP (preferably SAP), Service Management (preferably ServiceNow).

• (Optional but desirable) Interest or experience using AI in the workplace is a plus

• (Optional but desirable) 5+ years of experience in Service Management systems (ie ServiceNow) is a plus.

• (Optional but desirable) 3+ years of experience in MRO systems configuration (Ramco) or other Custom Applications and/or development experience is a plus.

• (Optional but desirable) 3+ years of experience in various SaaS applications configuration is a plus.

• 5+ years of IT business analysis experience within Aerospace & Defense industry is a plus.

• 3+ years of Project Management experience is a plus.

• 3+ years of Technical Application Administration is a plus.

• Industry knowledge and IT experience in MRO, service management, inventory/warehouse management, and asset maintenance processes and solutions is highly desirable.

• Must be detail-oriented, process-driven, customer-focused, and be able to work professionally in a team environment, while taking initiatives and not be afraid to make mistakes and learn from them

• Strong leadership potential in IT project management, resource management, and value stream. customer relationship management is strongly preferred.

• 10%-20% travel may be required, mostly between San Diego campuses.

Job Category:

Information Technology

Experience Level:

Senior (8+ years)

Workstyle:

Hybrid

Full-Time/Part-Time:

Full-Time Salary

Pay Range Low:

118,500

Pay Range High:

207,750

Travel Percentage Required:

0% - 25%

Relocation Assistance Provided?:

No

US Citizenship Required?:

Yes

Clearance Required?:

No

General Atomics is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, religious creed, ancestry, gender, pregnancy, sex, sexual orientation, transitioning status, gender identity, gender expression, national origin, age, genetic information, military and veteran status, marital status, medical condition, mental disability, physical disability, or any other basis protected by local, state, or federal law. In accordance with applicable federal law, General Atomics takes affirmative action to employ and advance the employment of qualified protected veterans and individuals with disabilities. We also prohibit compensation discrimination under all applicable laws. U.S. Citizenship is required for certain positions. To learn more, please review the EEOC’s "Know Your Rights: Workplace Discrimination is Illegal" poster.