Lead, Engineering Operations

Description About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Engineering Operations play a meaningful role at Salesforce in leading large-scale, cross-functional initiatives within our Technology organizations. Eng Ops are responsible for programs from beginning to end, ensuring a better workflow and more effective communication. They work closely with executives and key company partners to drive critical programs and activities across the company!

As the Lead, Engineering Operations Manager for Platform, you will play a pivotal role in orchestrating and overseeing complex technical initiatives that contribute to our continued growth and success. You will collaborate with cross-functional teams, including engineering, product management and marketing, operations, and sales, to ensure alignment and timely delivery of projects. Though this is an individual contributor role, you will thrive in a culture of ownership, delivery and innovation!

About You Love to wear multiple hats. Builds the relationships to make things happen. Highly functional in an energizing environment. Comfortable bending between the tactical and strategic. Outstanding executive presence and communications professional. A service-oriented-minded person who "Thinks Customer." Enjoy a hyper-transparent flow of information, conversation, and ideas.

Your Impact Lead programs by aligning across program scope, and release planning, as well as aligning one or more teams on vision, and business goals, crafting program structure, and securing cross-functional alignment. Drive teams through the Software engineering experience using Agile and analytical and technical skills. Develop strong partnerships with key functional team members to drive focus on business goals. Be a trusted partner for executive management to ensure program success. Support "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and partners. Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals. Provide monthly program reviews and updates at sprint reviews (deep dive into the current state of project goals, risks, and critical issues). Create a collaborative environment that fosters creativity, innovation, and learning. Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally and drive others in the organization to change.

Qualifications A related technical degree required. 3+ years of enterprise software/technical program or engineering management experience at an enterprise technology company. 3+ years of conducting and leading SaaS product development programs; shown understanding of the SaaS business model and its product development lifecycle. Excellent analytical and problem-solving skills with a history of hands-on, detail orientation. Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies. Ability to establish credibility and rapport with senior executives and team members. Outstanding organizational, communication, and relationship-building skills conducive to driving consensus; able to work in a cross-functional, matrix management environment. Ability to master technical subjects and technologies relevant to the program. Strong organizational, project management, analysis, and communication skills.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.