Program Manager, EPMO

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Program Manager, EPMO plays a critical role in leading a large-scale enterprise transformation workstream focused on modernization, operational scalability, automation, and enhanced business capabilities. This role is responsible for driving end-to-end program leadership across discovery, planning, execution, governance, and delivery activities within a highly visible enterprise initiative.

The Program Manager partners closely with business leaders, technology teams, external partners, and executive stakeholders to establish scalable program structures, coordinate cross-functional execution, and enable strategic decision-making. The role requires strong leadership through influence, exceptional communication skills, and the ability to operate effectively in a fast-paced, evolving environment with significant ambiguity.

This position is highly focused on early-stage discovery and solutioning efforts, requiring strong research, analysis, problem-solving, and organizational leadership capabilities to help shape and execute transformational initiatives that improve efficiency, scalability, data accessibility, automation, and customer experience outcomes.

Compensation

This role is an exempt position with a targeted salary range of $124,139 to $150,553 annually.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Lead an enterprise transformation workstream from discovery through execution, ensuring alignment between strategic objectives, operational goals, and delivery outcomes.

• Establish and maintain program governance structures, execution frameworks, communication cadences, and reporting processes to support large-scale transformational initiatives.

• Coordinate cross-functional collaboration across business, product, engineering, architecture, operations, data, and external partner teams.

• Drive early-stage discovery, research, solutioning, and operational assessment activities to support program planning and execution readiness.

• Develop and maintain integrated program plans, dependency tracking, risk management processes, milestone reporting, and executive-level communications.

• Partner with internal and external stakeholders to align priorities, remove blockers, and ensure successful delivery across interconnected workstreams.

• Provide leadership, coaching, and guidance to project managers and cross-functional delivery teams supporting the broader program initiative.

• Facilitate strategic discussions, working sessions, and executive reviews to support informed decision-making and prioritization.

• Support organizational transformation initiatives focused on modernization, automation, AI enablement, operational efficiency, and scalable delivery capabilities.

• Utilize tools such as Jira and Smartsheet to manage program execution, reporting, and operational visibility.

Qualifications

• Bachelor's Degree directly related to the position or equivalent, preferred.

• Minimum 10 years experience in program management, enterprise transformation, portfolio delivery, or large-scale strategic initiatives. Experience supporting mortgage servicing, loan origination, enterprise lending operations, or related mortgage technology ecosystems required.

• Ability to organize and manage multiple priorities simultaneously.

• Ability to lead cross-functional teams and drive alignment across stakeholders without formal reporting authority.

• Outstanding verbal, written, facilitation, and executive-level communication skills, with the ability to influence decision-making.

• Proven ability to analyze complex challenges, prioritize effectively, and develop strategic, data-driven solutions.

• Skilled at leading programs through ambiguity, overcoming resource constraints, and building alignment across cross-functional teams.

• Experience building scalable processes, governance structures, and delivery frameworks.

• Strong understanding of enterprise delivery methodologies, dependency management, and program governance.

• Proficiency with Jira, Smartsheet, and enterprise reporting tools.

• Experience supporting AI enablement, operational automation, and enterprise modernization initiatives preferred.

• Proven experience leading complex enterprise modernization or transformation programs from concept through execution.

• Strong experience operating within highly matrixed environments with significant executive visibility and cross-functional coordination.

• Experience partnering directly with senior leadership, external vendors, and enterprise stakeholders.

• Experience within mortgage servicing, financial services, or highly regulated industries required.

• Experience supporting platform modernization, operational transformation, or enterprise technology initiatives strongly preferred.

• Ability to lead cross-functional teams and drive alignment across stakeholders without formal reporting authority.

• Outstanding verbal, written, facilitation, and executive-level communication skills, with the ability to influence decision-making.

• Proven ability to analyze complex challenges, prioritize effectively, and develop strategic, data-driven solutions.

• Skilled at leading programs through ambiguity, overcoming resource constraints, and building alignment across cross-functional teams.

• Experience building scalable processes, governance structures, and delivery frameworks.

• Strong understanding of enterprise delivery methodologies, dependency management, and program governance.

• Proficiency with Jira, Smartsheet, and enterprise reporting tools.

• Experience supporting AI enablement, operational automation, and enterprise modernization initiatives preferred.

• Excellent verbal and written communication skills required.

• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.

• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.

• Commitment to company values.

• Customer Service - Proactive attention to each person.

• Integrity - Do and say what's right.

• Respect - Treat others with dignity.

• Collaboration - Listen and work together.

• Learning - Seek knowledge and strive for improvement.

• Excellence – Deliver the unexpected.

Supervision

Job Scope: Plays a key role in area by generating insights and ideas on policies, processes, procedures, and efficiency; contributes ideas to strategic and operational plans to ensure alignment.

Complexity: Problems encountered often cross areas of the organization and are often complex, broad in scope, and unprecedented with no clear solution; often works cross-functionally to solve problems and implemented changes.

Impact: Decisions and actions have a direct impact on the outcomes of the department, projects, and programs.

Interaction/Supervision: Works under broad direction with considerable latitude for independent actions; guided by professional standards, desired outcomes and unit/project/program specifications.

Requirements

• Work is primarily sedentary; mobility in an office setting.

• Ability to operate standard office equipment and keyboards.

• Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

• Remote Work majority of the time.

• Travel 5% or less

• Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.

• Work is primarily performed during the business week, Monday - Friday.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: PROGR018372