Business Support Lead II - Financial Crimes Investigations
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Job overview
The Business Support Lead II supports workforce planning, operational coordination, reporting, and project delivery for the COO organization. The role partners with HR, Talent Acquisition, Finance, Operations, and business leaders on hiring, onboarding, workforce deployment, and capacity management. It develops workforce dashboards, analyzes staffing trends and risks, coordinates initiatives, and leads cross-functional projects aligned with business priorities, budgets, and risk requirements.
Skills & qualifications
Skills
Qualifications
Full job description
Business Support Lead II - Financial Crimes Investigations
Nashville, Tennessee
To proceed with your application, you must be at least 18 years of age.
Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position.
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To proceed with your application, you must be at least 18 years of age.
Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position.
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
Leads diverse administrative functions usually for a large department or for a complete business unit. Functions may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Administers bank programs and policies and may direct the development of the department's administrative policies and procedures. Requires a thorough knowledge of the department's or business unit's functional operations. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. May direct workflow activities.
Assists with providing workforce planning, operational coordination, reporting, and project support for the Chief Operating Officer’s organization. Partners across Human Resources, Talent Acquisition, Finance, Operations, and the business to execute hiring, onboarding, workforce deployment, and capacity-management priorities.
Develops and maintains workforce reporting and dashboards covering hiring, headcount, vacancies, attrition, onboarding, and resource capacity. Analyzes trends and risks and provides leadership with actionable insights to support staffing and operational decisions.
Coordinates onboarding and workforce initiatives to improve readiness, employee experience, and time-to-productivity. Leads cross-functional projects, tracks key deliverables, and supports governance to ensure workforce activities align with business priorities, approved staffing plans, budgets, and risk requirements.
Desired candidate will have a minimum of 2 years demonstrated ability to plan and execute complex operations, coordinate effectively across diverse stakeholders, and make timely, sound decisions in dynamic or high-pressure situations while adhering to established policies and procedures.
Responsibilities:
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Supports onboarding execution and workforce readiness activities, ensuring timely setup, training completion, and transition support for new hires.
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Track hiring progress, onboarding milestones, vacancies, and headcount attainment; provide regular reporting to senior leadership.
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Develop and maintain workforce dashboards and executive reporting to monitor recruiting pipelines, staffing trends, and resource capacity.
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Partner with HR, Talent Acquisition, Finance, and business leaders to support workforce planning, hiring forecasts, and organizational growth initiatives.
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Coordinate resource allocation and capacity management efforts to align staffing levels with business priorities and operational demands.
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Lead special projects and cross-functional initiatives on behalf of the COO organization, managing timelines, deliverables, risks, and stakeholder communications.
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Identify and implement process improvement opportunities that enhance operational efficiency, reporting accuracy, and execution discipline.
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Ensure adherence to workforce governance, budget controls, and organizational policies while handling sensitive personnel information with discretion and professionalism.
Skills:
o Critical Thinking
o Prioritization
o Problem Solving
o Research
o Administrative Services
o Attention to Detail
o Business Acumen
o Reporting
o Written Communications
o Access and Identity Management
o Adaptability
o Business Operations Management
o Influence
o Planning
Minimum Qualifications:
Minimum of 2 years of demonstrated experience planning and executing complex operational activities, projects, or business initiatives. Demonstrated ability to coordinate across stakeholders, manage multiple priorities and deliverables, analyze information to identify trends and risks, and make timely, sound decisions in dynamic environments. Strong critical-thinking, problem-solving, prioritization, written communication, attention-to-detail, and business-acumen skills required. Experience supporting workforce planning, reporting, onboarding, resource management, or other business-support functions preferred
Required Qualifications:
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Technical proficiency and the ability to quickly learn and navigate multiple deliverables simultaneously
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Possesses excellent verbal and written communication skills
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Acts with a sense of urgency and creates this in others
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Demonstrates problem-solving, analytical & organizational skills
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Acts decisively and with good judgment
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Must be flexible & adaptable; ability to handle multiple and shifting priorities
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Thinks strategically and willingly participates in projects and other opportunities
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Motivated individual who always maintains a positive and professional attitude
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High emphasis around identifying and managing risk
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Ability to work under pressure and meet deadlines
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) " poster.
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
Investment products offered through MLPF&S and insurance and annuity products offered through MLLA:
Are Not FDIC Insured Are Not Bank Guaranteed May Lose Value
Are Not Deposits Are Not Insured by Any Federal Government Agency Are not a condition to Any Banking Service or Activity
Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as “MLPF&S” or “Merrill”) makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation (“BofA Corp.”). MLPF&S is a registered broker-dealer, registered investment adviser, Member SIPC and a wholly owned subsidiary of BofA Corp. Insurance and annuity products are offered through Merrill Lynch Life Agency Inc., a licensed insurance agency and wholly owned subsidiary of Bank of America Corporation.
Trust, fiduciary and investment management services are provided by Bank of America, N.A., Member FDIC and wholly owned subsidiary of Bank of America Corporation (“BofA Corp.”).
Bank of America Private Bank is a division of Bank of America, N.A.
Banking products are provided by Bank of America, N.A. and affiliated banks, Members FDIC and wholly owned subsidiaries of Bank of America Corporation.
© 2026 Bank of America Corporation. All rights reserved.
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