Janitorial Account Manager

Overview

The Janitorial Account Manager is responsible for the day-to-day operation and administrative activities to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned building. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned building.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)

Responsibilities

• Ensure that services are performed as contracted and at the intended profit margins.

• Troubleshoot potential problems and concerns.

• Manage the company’s quality control monitoring and safety programs at the assigned buildings.

• Conduct quality of service inspections at assigned buildings.

• Attempt to increase revenue by ensuring the Supervisors are looking for ways to provide additional or periodic services to the customers.

• Ensure compliance with company policies and procedures and all federal, state, and local government regulations.

• Ensure that all paperwork, including terminations, labor variance action plans, and operational model is complete and accurate and is submitted to the district/hub in a timely manner.

• Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned buildings.

• Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when applicable, correct any payroll discrepancies.

• Manages and provides leadership to Supervisors, and Lead personnel assigned to the buildings.

• Responsible for the overall direction, coordination, and evaluation of personnel within the assigned building. Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws.

• Responsibilities include directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, and terminating employees.

Qualifications

• High School Diploma or GED required.

• Minimum of three (3) years of supervisory experience in a service/customer-oriented environment.

• 2+ Years of Janitorial, Custodial, or Facilities Management experience preferred.

• Experience in cost estimating/pricing work.

• Have a working knowledge of OSHA safety regulations and chemical handling/storage procedures.

• Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.

• Bilingual in Spanish and English preferred.

REQNUMBER: 168025

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.