SUPERVISORY IT SPECIALIST (CUSTSPT)

Summary

You will serve as a SUPERVISORY IT SPECIALIST (CUSTSPT) in the CENTER FOR SERVICE SUPPORT (CSS).

Duties

• You will assist in implementing and sustaining IT capabilities across the domain to enable the efficient flow, sharing, and management of information supporting curriculum development, student services, and training delivery.
• You will provide operational oversight of IT programs and projects to ensure compliance with policies, timelines, and performance objectives.
• You will coordinate NMCI, TRANET, and Electronic Classroom (ECR) support activities, including troubleshooting service issues, resolving system efficiencies, and working with service providers to restore and maintain operational capability.
• You will support research, development, design, implementation, and maintenance of command websites, portals, and digital services.
• You will provide analysis and recommendations related to IT acquisitions, hardware/software configurations, NMCI tasking, shared services, and IT support contracts.
• You will prepare reports, briefings, and decision papers for the N6 Director and senior leadership on IT posture, risks, resource requirements, and program status.
• You will provide supervision and technical direction of assigned personnel and provide functional guidance to additional government and contractor IT personnel supporting the CSS domain.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Developing comprehensive information technology solutions within large-scale enterprise environments to meet organizational goals; 2) Managing enterprise network services and lifecycle requirements for technology-based learning environments to ensure full operational capability; 3) Administering enterprise knowledge management systems and enforces information security policies to protect sensitive data and promote collaboration; 4) Evaluating information technology acquisitions and emerging technologies to recommend cost-effective products and services for the organization; and 5) Communicating complex technical information and strategic recommendations to senior leadership and external partner organizations. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

How You Will Be Evaluated

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and application package, along with your supporting documentation to determine your ability to demonstrate the following competencies: Accountability Customer Service CYBERSECURITY DATA AND CONTENT MANAGEMENT Decisiveness Flexibility INFORMATION TECHNOLOGY CUSTOMER SUPPORT INFORMATION TECHNOLOGY KNOWLEDGE MANAGEMENT Interpersonal Skills OPERATING SYSTEMS Problem Solving PROBLEM SOLVING Resilience This recruitment will utilize the following technical assessment tools: USA Hire, Structured Resume Review You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. All eligibility, qualifications, and time-in-grade requirements must be met by the closing date of this announcement. Other Information

This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. During the application process you will have the ability to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. Depending on the hiring organization and the position being filled, job requirements (e.g., security clearance, travel, drug testing, financial disclosure filing, bargaining unit status, etc.) may vary. Other hiring managers filling similar positions may offer relocation expense reimbursement and/or may offer recruitment incentives for new employees, depending on funding availability and in accordance with policy. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.