IT Support Specialist I

Hopkinsville Community College/KCTCS

Hopkinsville, KYFull-time$3,162/moSeen 1w agoSeen in employer's feed today

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At a glance

Compensation

$3,162/mo

Location

Hopkinsville, KY

Schedule

Full-time

Work Authorization

Not specified

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Job overview

The IT Support Specialist I provides information technology services at Hopkinsville Community College campuses. The role supports faculty, staff, and guests with desktop, phone, software, network access, and user-account issues; maintains and repairs hardware and software; assists with installations and inventory; and provides audio-video support for campus events.

Skills & qualifications

RequiredNice to have

Skills

Desktop SupportPhone SupportSoftware SupportHardware RepairNetwork TroubleshootingUser Account SupportMultifactor AuthenticationSoftware InstallationSCCMAudio-Video SupportOrganizationCommunicationCustomer ServiceTeamworkLifting 25 PoundsClimbing LaddersWorking in Confined Spaces

Qualifications

Bachelor's in Information Technology or Related2 Years Related Work Experience or EquivalentA+ CertificationCisco ExperienceActive Directory KnowledgePre-Employment Background Check

Full job description

Experience Required

Bachelor degree (Information Technology or related field), and two years related work experience, or equivalent.

Expected Start Date

11/09/2026

Compensation

$3,162.00 - $3,162.00 / monthly

Hours Per Week

37.5

Number Of Positions

Work Schedule and Shift Requirements

1st Shift

Job Description

POSITION DESCRIPTION

The primary purpose of the IT Support Specialist I is to provide high quality information technology services at Hopkinsville Community College campuses.

MAJOR RESPONSIBILITIES/DUTIES

Provide desktop, phone and software support to faculty, staff, and guests. Maintain and repair computer hardware, peripheral, multimedia, and software. Assist with equipment installations, inventory, and documentation.

Provide timely support to end users contacting the IT Help Desk. Typical support issues include network access and network-based user resources. Provide user account support including password changes and Multi Factor Authentication setup and troubleshooting.
Troubleshoot and repair hardware including computers, peripherals, projectors and printers.
Perform installation, troubleshooting, maintenance, and upgrades for local, network or internet-based software. Utilize System Center Configuration Manager (SCCM) to push upgrades and software over the network. Attend monthly SCCM meetings.
Provide audio-video support for campus events, including any needed setups.
Other duties as assigned by supervisor.

MINIMUM REQUIREMENTS

Bachelor degree (Information Technology or related field), and two years related work experience, or equivalent.
A+ certification, Cisco experience, Active Directory knowledge desired.
Excellent organization, communication, and customer service skills.
Ability to communicate with variety of employees and students and be able to work as a viable team member in an enterprise network environment.
Be able to lift 25 pounds, climb ladders, and work in confined spaces.

KY law requires state and national pre-employment background

checks as a condition of employment.

Initial review of applicants will begin on October 26, 2026.

Applicants will be notified if selected for an interview.