Protective Services Specialist 2 (PCN 20-8683)

The Department of Corrections, Division of Health and Rehabilitative Services, is recruiting for a Protective Services Specialist 2 located in Anchorage, Alaska.

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What You Will Be Doing: The Alaska Department of Corrections is seeking a motivated and experienced Protective Services Specialist 2 to provide a wide range of services that support reentry processes and directly address the needs of individuals transitioning from incarceration.

This position will engage individuals both pre- and post-release to strengthen continuity of care, make referrals to programs and resources that promote successful reentry, and offer direct support as needed.

The position will collaborate closely with community partners and DOC staff involved in the reentry process to coordinate service delivery, share information, and strengthen partnerships statewide.

Drawing on knowledge of community resources and service systems, this position will contribute to ongoing service delivery and help advance new reentry initiatives.

Our Mission, Values, and Culture: The Alaska Department of Corrections, Division of Health and Rehabilitative Services (HARS) is committed to the mission of providing timely, evidence-based care and rehabilitative services through a multidisciplinary approach grounded in professionalism, quality, and safety.

This position supports that mission through the promotion and delivery of a comprehensive set of services and activities that support successful reentry and ultimately, reduced recidivism.

Through collaboration with institutional staff, contractors, and community partners, this work contributes to safer facilities, improved outcomes for incarcerated individuals, and responsible stewardship of public resources.

Benefits of Joining Our Team: Joining our team provides the opportunity to make a meaningful impact on rehabilitation, community partnerships, and successful reentry outcomes for incarcerated individuals across Alaska.

Team members are part of a mission-driven environment that values professionalism, teamwork, continuous improvement, and service to Alaska’s communities.

While most duties will be conducted within an office setting, this position offers extensive collaboration with professionals throughout DOC institutions and may offer opportunities to travel to correctional facilities, allowing staff to build strong partnerships and gain broad operational experience.

Employees are encouraged to pursue professional growth through training, conferences, cross-functional projects, and involvement in innovative educational and vocational initiatives.

Following successful completion of probation, limited telework opportunities may be available based on operational needs and supervisory approval.

The Working Environment You Can Expect: This position is based out of a DOC office on Bragaw Street in Anchorage, providing a professional office environment with frequent collaboration among multidisciplinary staff and partners across the state. Daily work includes regular communication with facility staff through Microsoft Teams, email, and meetings, as well as routine statewide travel and on-site visits to correctional institutions, primarily within educational, administrative, and program spaces with limited inmate contact.

Who We Are Looking For: We are interested in candidates who possess some or all of the following position specific competencies:

• Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations

• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.

Competency Based Minimum Qualifications Instructions This job class uses competency based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Any combination of education and/or experience that provides the applicant with competencies in

• Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.

Equivalent to those typically gained by: Training in a social science, behavioral science, health science, guidance and counseling, or a closely related field and/or progressively responsible professional experience providing assistance, information or referrals to the general public related to social services, health care, or legal services; in child, adult, family, or group case management, licensing, or probation services; or providing care or services to delinquent juveniles.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.

Special Note: Some positions require a valid Alaska driver's license and/or a background investigation including fingerprinting. These requirements will be indicated at the time of recruitment.

REQUIRED DOCUMENTS If selected for an interview, the applicant must provide the following:

• Transcripts from highest level of education completed
• Three (3) professional references

LEGAL EMPLOYMENT The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

EDUCATION If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

PREA NOTIFICATION The Department of Corrections follows and maintains federal and state requirements standards including, but not limited to, Prison Rape Elimination Act (PREA) standards which apply to all public and private institutions that house adult or juvenile offenders. PREA standards preclude the department from hiring or promoting anyone who has engaged in, or been convicted of any conduct which would violate PREA standards related to sexual assault including:

• Sexual abuse in a prison, jail, lockup, community confinement facility, juvenile facility, or other institution;
• Convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or
• Has been civilly or administratively adjudicated to have engaged in the activity described above.

CRIMINAL HISTORY CHECKS/APSIN/ACOMS Please be aware – this position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.

FINGERPRINT NOTICE All Department of Corrections employees are required to be fingerprinted. The successful candidate must pass a criminal history check.

EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465-4095 in Juneau or (907) 465-3412 (TTY) or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to [email protected].

For applicant password assistance, please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword Jonathan Pistotnik Reentry Program Manager 907-269-7405 [email protected]