Drain Technician

The Drain Technician serves to temporarily restore flow to the customer's home and generates leads to our Sewer team to develop long-term solutions. You will interact daily with multiple customers and serve on an on-call duty rotation to meet the needs of after-hours calls. Why You'll Love Working Here: - Comprehensive Health Benefits -- Starting Day One: - Affordable, High Quality Health Care options (company pays 70%) - Dental & Vision Insurance - Company subsidized Health Savings Accounts - Employer-Paid Basic Life and AD&D Insurance - Employer-Paid Short- and Long-Term Disability Insurance - Consistent, Year-Round Work -- We keep our teams busy in every season - 401(k) with Significant Company Match-- Plan for your future while you build your career - Fully Stocked Company Vehicles - So you can focus on the job and get started quickly - Paid Time Off -- Including holidays, floating holidays, and PTO - Company-Provided Tools, Uniform, and Tablet - Employee and Family Discounts - Apprenticeship Programs and On-the-Job Training -- Learn quickly and grow your career - Trades License Incentive Payout Program -- Earn cash incentives for achieving key licensing milestones! We recognize the value of your hard work and investment in professional growth---when you obtain or upgrade your trade license, you'll receive a financial reward for your accomplishment - Positive, Team-Focused Culture Your Day-to-Day: - Locate blockages and temporarily restore flow to the home drain lines - Educate the customer on better practices to care for their sewer system - Convert the job into a lead for a Sewer Sales team member to come out and develop long-term service options to meet the home repair needs of the client - Establish customer rapport to ensure the highest levels of customer satisfaction - Collect client information and maintain accurate interaction notes - Share with the customer about company perks like memberships and financing options - Use mobile technology and field service applications to take photos, document job details, and complete work orders. - Collect payment for completed work providing necessary documentation to the customer and company - Participate in all required company trainings and meetings - Serve on an on-call duty rotation - Travel to customer homes What Does It Take? - Work Experience: 1 year of previous plumbing, drain cleaning, or related experience - Education: High school diploma or GED equivalent - Licenses and Certifications: Valid driver's license - Computer Skills: Customer relationship management (CRM) software, intermediate knowledge of Microsoft Office knowledge including Outlook and Excel - Organization Skills: High attention to detail is a must. Must be able to communicate updates quickly and efficiently with accurate records to the sales team. Ability to maintain a clean and organized work truck - Communication Skills: Communicate with customers daily in a professional and ethical manner when representing the company. Interactions can be exchanged in person, in writing, or by telephone or e-mail Preferred Skills, Knowledge, and Abilities: - Work Experience: Previous experience or knowledge of plumbing, sewer, or drain - Computer Skills: Knowledge of Service Titan software Pay + Commi