Senior Phlebotomist Patient Service Centers (FullTime, Days)

Description Job Title: Senior Phlebotomist Department: Phlebotomy Services Location: Rochester Regional - Patient Service Centers Hours Per Week: 40 Schedule: 8-hour variable shifts, 6:00a - 2:30p, 6:00a - 3:00p, 7:00a - 4:00p, 8:00a - 4:30p, or 8:00a - 5:00p, every third weekend rotation required, Saturday 7:00a - 12:00p or Sunday 8:00a - 12:00p SUMMARY The Senior Phlebotomist provides instruction and training in all aspects of laboratory procedures to new personnel. Responsibilities may include running day to day operations of patient service centers or other affiliated centers, working closely with the Phlebotomy Supervisor assuring excellence in quality and safety. Problem solving and interacting with other members of the health care team. Provides feedback to department leadership regarding internal and external problems or areas of improvement. To obtain by venous and capillary puncture sufficient quantity of blood to enable laboratory personnel to accurately perform analysis as requested by the physician. RESPONSIBILITIES: Collects blood specimens via venipuncture and skin puncture according to physician orders applicable to regulations, policies and procedures to ensure complete and accurate specimens for testing. Ensures the patient is provided the necessary information and is comfortable and safe. Identifies patient, communicates the procedures to be done and performs assigned phlebotomy duties. Adheres to established safety guidelines inclusive of the use of appropriate equipment and practices. Obtains the required specimens, labels and transports specimens to specified area. Prepares specimens for processing and completes paperwork associated with the test ordered. Manages incoming calls while providing necessary information. Greeting patients and/or their representatives and providing direction as needed. Scheduling or pre-scheduling patient appointments, if applicable. Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by policy. Verification of insurance eligibility/coverage and obtaining necessary authorizations when applicable. Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by department policy. Exhibits effective communications skills when dealing with patients, physicians, hospital personnel. Responsible for effectively mentoring those learning phlebotomy and assuring they are following all policies and procedures associated with proper collection/processing and transport of laboratory specimens. Through mentoring, coaching and positive reinforcement; provides direction and assists supervisor or designee in facilitating the workflow to ensure duties are completed timely and accurately while meeting regulatory standards. Under the direction of Supervisor or designee, assists with personnel duties such as orientation, training, input on performance evaluations and coaching for performance improvement. Flexibility and transportation to multiple Patient Service Centers or affiliated centers as required. May work alone at these centers. Demonstrates commitment to the RGHS Standards of Behavior consistently-STARS-Service, Teamwork, Attitude, Respect and Standards. REQUIRED QUALIFICATIONS: 2 years of phlebotomy experience PREFERRED QUALIFICATIONS: High School Diploma or equivalent, with specialization in science related courses preferred Data entry, secretarial, or billing background considered a plus Knowledge of medical/laboratory terminology preferred PBT (ASCP) certification preferred Clean NYS driver's license preferred PHYSICAL REQUIREMENTS: Moderate - Clinical - Moderate clinical roles are patient facing roles that require continual movement, including standing, walking, and lifting 20-50 lbs., along with pushing and pulling medical equipment and assisting with patient positioning. Employees perform frequent bending, twisting, and reaching while completing fine motor tasks in busy