Ivanti Neurons ITSM Consultant

***Web cam Interview *** Very long term project; expect to go for 4+ years w2 or 1099 or c2c *** Remote

Job Summary

Under broad supervision, configures, customizes, enhances, and supports the Ivanti Neurons for ITSM platform. Works with business users, OIT teams, and project stakeholders to translate service-management requirements into workflows, business rules, forms, automation, integrations, dashboards, reports, and service catalog solutions. Supports testing, releases, production deployment, troubleshooting, documentation, and ongoing platform operations using ITSM/ITIL practices. Experience with comparable enterprise ITSM platforms such as ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus may be considered.

Job Duties and Responsibilities

• Collaborate with business users and technical stakeholders to understand, document, and translate requirements into scalable ITSM solutions.

• Configure, customize, and enhance Ivanti workflows, business rules, forms, layouts, business objects, dashboards, reports, and automation.

• Develop and support Service Request, Service Catalog, Incident, Change/Release, and Knowledge Management modules and related platform capabilities.

• Build and support integrations using REST APIs/JSON and other supported integration methods; troubleshoot data, workflow, and platform issues.

• Develop service-management reporting, analytics, and operational dashboards; use SQL for reporting and troubleshooting, with SSRS experience preferred.

• Prepare and maintain technical documentation, including configuration documentation, workflow diagrams, deployment instructions, and change/release notes.

• Support system testing, User Acceptance Testing (UAT), demonstrations, environment promotion, production deployment, post-production validation, and support.

• Participate in Change Advisory Board (CAB) activities and take ownership of ITSM platform change requests through implementation and closure.

• Work closely with PM, BA, QA, and development team members in an Agile/CI/CD delivery model, including two-week sprint cycles and coordinated module development.

• Perform other assignments as required.

Minimum Qualifications

• At least two (2) years of hands-on experience configuring, developing, or supporting an enterprise ITSM platform.

• Experience configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation.

• Working knowledge of JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code configuration principles.

• Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management.

Qualifications

• Hands-on experience with Ivanti ITSM / Ivanti Neurons for ITSM or ITAM, including familiarity with the Ivanti object model.

• Comparable development/configuration experience with ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus.

• Experience with project/package development, version management, environment promotion, and release practices for low-code platforms.

• Strong SQL skills; experience with SQL Server Reporting Services (SSRS) is preferred.

• Experience working in Agile/Scrum, CI/CD, or DevOps delivery models.

• ITIL certification is preferred.

Additional Competencies

• Strong analytical, troubleshooting, and problem-solving skills.

• Strong written and verbal communication and stakeholder coordination skills.

• Ability to collaborate effectively with business users, PMs, BAs, QA, developers, vendors, and technical teams.

• Ability to manage multiple priorities, document solutions clearly, and work independently within established delivery standards.

Skills:

Skill Required Years

Hands-on experience configuring, developing, or supporting an enterprise ITSM platform. Required 2 Years

Ivanti ITSM / Ivanti Neurons Highly desired 2 Years

ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus (at least one of these platforms may be considered in lieu of Ivanti exp) Required 2 Years

Agile/Scrum, CI/CD, or DevOps Required 2 Years

REST APIs/JSON Required 2 Years

Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management. Required 2 Years

JavaScript Required 2 Years

SQL Required 2 Years