Senior Store PRO

East Syracuse, NY, USAFull timeR26_0000030167 Summary The Senior Store Pro is responsible for delivering accurate, efficient, and courteous service to customers across multiple channels, including in-store, telephone, and dealer shop interactions. This role requires strong technical knowledge of automotive parts, the ability to identify and source the correct parts, and a commitment to customer satisfaction. The position also serves as a key resource for internal team members on product and system knowledge. Position Performance Measures: * Customer satisfaction and issue resolution effectiveness * Accuracy and speed of parts lookup and order processing * Sales performance and order fulfillment efficiency * Product knowledge and technical advisory capability * Adherence to operational, pricing, and inventory processes * Contribution to team support and store operations including inventory and delivery management * Compliance with asset protection and loss prevention standards Responsibilities The following primary responsibilities are not all inclusive: * Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops) * Accurately identify, source, and process parts orders using catalog and POS systems * Advise customers on technical product questions and recommend appropriate solutions * Maintain strong knowledge of products, warranties, sales programs, and company policies * Execute sales practices including customer engagement, needs assessment, and product demonstration * Resolve customer issues effectively to ensure satisfaction and retention * Support store operations including stock orders, reporting discrepancies, and maintaining store presentation * Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations. * Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment. * Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records. * Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency. * Assist with Open and Close Procedures in the store as needed * Support continuous improvement initiatives related to store processes and operational standards. * Ensure compliance with pricing, asset security, and operational procedures * Participate in training and continuous development activities * Act as a resource and support for other team members Qualifications Required: * High School Diploma or equivalent * Strong communication, interpersonal, and organizational skills * Ability to understand and accurately identify part numbers and product codes * Customer-focused mindset with ability to work efficiently in a fast-paced environment * Ability to maintain professionalism and composure under pressure Preferred: * ASE Parts Specialist certification * Experience in automotive parts, retail, or related industry * Familiarity with POS systems and cataloging tools (e.g., TAMS) * Knowledge of local service area and customer base * Ability to operate a manual transmission vehicle Leadership * Demonstrates ownership of customer experience and outcomes * Acts as a technical resource and mentor to peers * Maintains professionalism, accountability, and strong work ethic * Contributes to a collaborative and high-performing team culture * Shows initiative in skill development and continuous learning Organizational Structure * Reports to: Store Manager / Assistant Store Manager * Works closely with: Counter Sales Associates, Inventory/Oper