Customer Success Manager (CSM)
Omaha, NEFull-timePosted 6 days agoStill listed 5 days ago
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At a glance
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Job overview
Remarcable is hiring a Customer Success Manager to own post-onboarding relationships for a dedicated book of contractor clients. The role focuses on retention, account expansion, and demonstrating business value through success plans and business reviews. The CSM will monitor account health, identify growth opportunities, and relay contractor feedback to Product and Engineering. Construction industry experience is a meaningful plus.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Remarcable is a SOC 2 Type II–certified cloud platform that streamlines purchasing for MEP contractors. We've processed billions in material purchases and we're scaling fast. As a CSM (Customer Success Manager), you'll own the post-onboarding relationship for a dedicated book of business — driving retention, expansion, and real business value for contractor clients.
What You'll Do
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Drive value realization
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Lead the handoff from onboarding into a long-term success plan. Deliver QBRs and EBRs that show measurable ROI across procurement, spend control, and field-to-office workflows.
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Protect and grow ARR
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Monitor account health in Totango and Salesforce. Run churn playbooks proactively when usage dips — don't wait for the renewal date to find out there's a problem.
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Expand accounts
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Identify upsell opportunities — new modules, additional regions, adjacent partners. Turn happy customers into advocates for case studies, referrals, and beta programs.
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Feed product insight
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Translate field feedback into clear, actionable input for Product and Engineering. You're the voice of the contractor inside the building.
Who You Are
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5+ years in B2B SaaS CS or Account Management
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You've managed a book of business before and know what it takes to retain and grow complex accounts. Construction industry experience (electrical, mechanical, plumbing) is a meaningful plus.
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Systems-minded
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Comfortable in Salesforce and Totango (or similar CSPs). You believe: if it isn't in the CRM, it didn't happen.
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Proactive by default
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You don't wait for a customer to raise a flag. You intervene before problems become crises.
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Fluent across audiences
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You can explain procurement workflows to a foreman and digital transformation ROI to a CFO — and you're comfortable in both rooms.
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Owner's mentality
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You treat your book of business like your own company — focused on high-impact work, not busy work.
Compensation and Benefits
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Medical, dental & vision (company-paid for employee coverage)
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STD & group life (company-paid), voluntary LTD
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401(k) with company match
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2 weeks PTO + 56 hrs sick in year 1
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Bonus potential
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Series A growth trajectory
#ZR Please be aware of potential phishing scams. Remarcable will never advance job applicants money or ask them to send money (via Venmo, Zelle, Paypal etc.) to preferred vendors. If you are concerned about the application process, please contact Remarcable directly at (216)770-3322. Remarcable is not associated with info-remarcable.com. For information about applying for a position with Remarcable, please reference remarcable.com.
How this job compares
Set against the 1,051 open Customer Success Manager jobs on Olive Jobs, counted November 2, 2026.
- Pay
- This postingNot listed
- US median$105–165K/yr776 salary ranges
- Openings
- Olive Jobs lists 1,051 open Customer Success Manager jobs across the US. 17% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- Oracle56 open
- PwC53 open
- Akamai Technologies, Inc.37 open
- Experience
- This posting asks for at least 5 years of experience; Customer Success Manager postings that state a minimum ask for 5 years at the median (840 postings).
- Education
- 236 of the 1,051 open Customer Success Manager jobs (22%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 2, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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