LYA004SA2 - Mid Level System Administrator (CLEARANCE REQUIRED)
Columbia, MDJobSeen todaySeen in employer's feed today
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Job overview
The Mid Level System Administrator supports implementation, troubleshooting, and maintenance of IT systems. The role manages IT infrastructure and daily system operations, monitors and resolves issues across client, server, storage, network, and mobile devices, and provides Tier 1 and Tier 2 support. It also configures UNIX and Windows operating systems, maintains network components, and optimizes system reliability, performance, and resource utilization.
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Full job description
Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring, and problem resolution for all the client / server / storage / network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs / loads operating system software, troubleshoot, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Provide support for implementation, troubleshooting and maintenance of IT systems. Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems. Manage the daily activities of configuration and operation of IT systems. Provide assistance to users in accessing and using IT systems. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provide support for the escalation and communication of status to agency management and internal customers. Optimize system operations and resource utilization, and perform system capacity analysis and planning. Provide in-depth experience in trouble-shooting IT systems. Provide detailed analysis and feedback to agency management and internal customers for escalated tickets. Provide support for the dispatch system and hardware problems and remains involved in the resolution process. Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
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