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Scheduler

McLaren Health Care

Michigan, MIFull-timeSeen 3w agoSeen in employer's feed today

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At a glance

Compensation
No compensation found
Location
Michigan, MI
Schedule
Full-time
Work Authorization
Not specified

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Job overview

The Scheduler sets up patient exams, procedures, and tests while handling customer service inquiries and collecting accurate patient and insurance information. The role includes answering calls, scheduling patients, explaining preparation instructions, updating records, following site protocols, and obtaining approval for schedule changes or cancellations. A high school diploma or GED is required; prior scheduling experience and two years of experience, preferably in health care, are preferred.

Skills & qualifications

RequiredNice to have

Skills

Patient SchedulingCustomer ServicePatient Information VerificationPatient EducationPatient Record Updating

Qualifications

High School Diploma or GEDPrior Scheduling ExperienceTwo Years Experience

Full job description

Scheduler

Michigan, Lansing (https://careers.mclaren.org/jobs/38467/other-jobs-matching/location-only)

Administrative/Clerical

McLaren Greater Lansing

26010190 Requisition #

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Sets up exams, procedures and tests for patients; handles customer service inquiries. Ensures the smooth operation by obtaining accurate and complete patient and insurance information.

Essential Functions and Responsibilities:

  • D e l i v e r quali t y c u s t o m er s e r v i c e b y ans wer in g in c o m i n g ph o n e c all s o r c o n t a ct i n g pa t i e n ts b y ph o n e t o d ete r m in e appropriate ex a m/test/procedure an d s c h e dul e pa t i e n t appropriately.

  • Re v i ew s c r e e nin g f o r m a n d obtain/ ve rify patient and insurance inf o r m a t i o n to e n sur e a cc ura c y and completeness.

  • E nsur e b e s t p o s sibl e c u s t o m er s e r v i ce b y p r o p e rl y e d u c a t in g t h e pa t i e n t o n t h e ex a m/test/procedure pr e para t i o n an d ans we rin g related qu e s t i o n s.

  • Upda te pa t i e n t r e c o r d, in c ludin g an y n o tes n e ce ssa r y f o r t h e t ec h n o l o gi s t, c us to m e r , o r fu t ur e r e f e r e n c e.

  • F o ll o ws si t e -sp ec if i c pr o t o c o l s an d k ee p s p r o t o c o l d o c u m e n t a t i o n up- t o -da te t o e nsur e c o m plian ce.

  • O b t ain s pr o p e r appr o v a l f o r s c h e dul e c hang e s o r c an c e lla t i o n s a s app r o pria te.

  • Maintain total confidentiality of personal and financial data.

  • Act in a courteous manner and maintain composure even when dealing with angry or irritated patients.

  • Other clerical duties may include maintaining databases, faxing and scanning patient histories, answering phones, and updating patient account information.

  • Performs other related duties as required and directed.

Required:

  • High School Diploma or GED.

Preferred:

  • Prior sch e duling e x p e rien c e.

  • Two years of experience, preferably in health care.

Additional Information

  • Schedule: Full-time

  • Requisition ID: 26010190

  • Daily Work Times: 8a-430p

  • Hours Per Pay Period: 80

  • On Call: No

  • Weekends: No

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