Patient Services Representative - Primary Care and Pediatrics Clinic, Brentwood

Description

In this role, you will report directly to the Manager, providing support to physicians and patients for assigned primary and/or specialty care providers within the Brentwood office. You will serve as a key liaison between patients and providers, assist patients in accessing services throughout the health system, facilitate communication with referring physicians, coordinate referrals, and provide follow-up through telephone and EPIC/Care Connect to ensure a seamless patient experience.

Salary Range: $31.88 - $45.66/hour

Qualifications

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities.

• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.

• Ability to creatively integrate competing demands into a productive working environment.

• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.

• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.

• Ability to provide coverage for Community Clinics as assigned.

Preferred

• Knowledge of specific specialty practice and workflows

• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs

• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work

• Familiarity and knowledge of authorization process & managed care programs

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.