Senior CRM Analyst (Dynamics + HubSpot) - Microsoft Dynamics CRM

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13803287 Our client, a large consulting firm, is looking for a full-time Senior CRM Analyst / Developer with specific experience in Microsoft Dynamics to join their team! ***This is a staff role, and will be a salaried, hybrid position (2 days onsite at their Dallas, TX office or possibly Chicago).** The Senior CRM Analyst / Developer (Dynamics) will: Lead the ongoing evolution, administration, customization, and support of Microsoft Dynamics CRM and related sales and marketing technologies, including Workato integrations, HubSpot, Sales Navigator, Demandbase, and custom business applications. \ Partner closely with stakeholders to gather business requirements, define user needs, and design scalable technical solutions across CRM, sales, marketing, and enterprise application ecosystems. \ Architect, develop, maintain, and support integrations between Dynamics CRM and other enterprise applications using Workato, APIs, and related integration technologies. \ Develop scripts, workflow automations, application extensions, and custom solutions using technologies such as JavaScript, C#, Power Apps, JSON, APIs, and other automation tools. \ Create and maintain custom reports, dashboards, and analytics solutions within Dynamics CRM and related business applications. \ Evaluate, recommend, and implement technology solutions that support evolving business needs, enterprise processes, and user experience improvements. \ Collaborate with cross-functional teams to design front-end and back-end application enhancements, integrations, and custom business solutions. \ Lead small to mid-sized enterprise application and CRM projects from planning through implementation, including requirements gathering, solution design, testing, release management, deployment, and post-launch support. \ Coordinate user acceptance testing (UAT), oversee system upgrades and enhancements, and ensure successful delivery with minimal business disruption. \ Serve as the technical owner and subject matter expert for enterprise sales systems, including production support, troubleshooting application and integration issues, vendor management, and continuous improvement initiatives. \ Monitor system performance, triage support requests, resolve defects and integration failures, and ensure ongoing system stability and data integrity. \ Create and maintain technical documentation including solution designs, architecture diagrams, implementation plans, configuration documentation, SOPs, test scenarios, support documentation, and process workflows. \ Present technical recommendations, project updates, findings, and solution demonstrations to business stakeholders and leadership teams. The Senior CRM Analyst / Developer (Dynamics) has: Proven experience gathering business requirements and translating them into effective technical solutions within Dynamics CRM or a comparable enterprise CRM platform. \ Hands-on experience administering, configuring, customizing, extending, and supporting Dynamics CRM or similar enterprise CRM applications. \ Strong experience designing, building, troubleshooting, and supporting enterprise application integrations, preferably using Workato or another iPaaS platform. \ Experience with workflow automation, custom development, data mapping, error handling, scripting, and application enhancement initiatives. \ Working knowledge of JavaScript, C#, JSON, Power Apps, APIs, workflow automation tools, and related development technologies. \ Understanding of CRM reporting, dashboard creation, data analysis, and business intelligence capabilities. \ Experience developing and supporting integrations through REST APIs, automation platforms, and cloud-based SaaS applications. \ Familiarity with modern application architecture concepts and technologies, including front-end and back-end development frameworks, Azure and/or AWS environments, and enterprise integration patterns. \ Experience creating technical documentation, solution architecture documents, implementation plans, configuration guides, test scenarios, support documentation, and operational procedures. \ Strong troubleshooting, analytical thinking, and problem-solving skills with the ability to diagnose application, integration, and data-related issues. \ Strong project management, stakeholder communication, vendor management, and cross-functional collaboration skills. \ Ability to prioritize competing requests, communicate risks and timelines effectively, and deliver successful project outcomes in a fast-paced environment.\ Self-starter mentality with strong learning agility, curiosity, and the ability to quickly adapt to new technologies and business challenges. In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.