Call Taker - ComTrans
Milwaukie, ORFull-time$20/hrSeen 2 days agoSeen in employer's feed 2 days ago
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At a glance
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Job overview
The Call Taker receives transportation requests from external customers, enters client orders, and provides trip details and confirmation numbers. The role emphasizes responsive, professional customer service and accurate data entry, with call and data-entry goals set by the manager or supervisor. It is a regular, full-time position requiring weekend availability and a schedule flexible enough to meet organizational needs.
Skills & qualifications
Skills
Qualifications
Full job description
BASIC FUNCION:
Utilizing the communication program and phone system the Call Taker shall receive incoming calls from external customers requesting transportation. The Call Taker shall deliver a high level of customer service and data entry accuracy and meet set standards. ComTrans is a safety sensitive company
Job description(s) are subject to change based on business necessity
EMPLOYEE STATUS: Regular, Full-time, $20.00 per hour/non-exempt
REQUIREMENTS:
Education: High School Graduate or equivalent preferred but not required.
Age: All ComTrans employees must be at least 18 years old
Experience: 1 year of call center experience preferred
Work Schedule: Flexible and able to meet organizational needs.
Weekends REQUIRED
SKILLS, KNOWLEDGE, ABILITIES:
Employee must:
Communicate effectively in English, both verbally and in writing
Be well organized, efficient and ably to prioritize duties.
Be able to utilize computer programs such as Microsoft Office Programs, learn internal systems.
Provide a high level of customer service to both internal and external customers.
Ability to perform in a professional, businesslike manner and to the highest standard of professional conduct.
Be detailed oriented with a high level of accuracy.
Deescalate situations effectively
Work independently
Work well with others
Be a strong team player
Use sound judgment; make timely decisions and solve problems.
Possess exceptional follow-up skills.
Work well under pressure
PHYSICAL REQUIREMENTS:
While performing duties of this job, must be able to:
Stand, reach and extend arms.
Grasp, feel objects or controls
Reach with hands and arms
Talk and hear
Able to lift at least 10 pounds
Sit for extended periods of time.
Perform repetitive activities such as typing, using a telephone, computer mouse.
Must have adequate visual acuity as required to perform activities such as viewing a computer terminal, reading
RESPONSIBILITIES:
Answer in-coming calls
Utilizing order system, enter client orders accurately
Provide customer with trip details and confirmation number
Ensure the customers experience is responsive and professional at all times
Conduct self audits to ensure a high level of data entry accuracy
Participate in workgroups to brainstorm improvements in efficiencies
Reach call and data entry goals as set by Manager/Call Center Supervisor
Adhere to work schedule
REPORTING RELATIONSHIP:
This position reports to the Call Center Supervisor
MEASUREMENTS OF PERFORMANCE:
The Call Center Supervisor will evaluate the performance contribution and effectiveness of the Call Taker using the following criteria:
High level of customer service.
Timeliness, accuracy & completion of all duties.
Meeting data entry and call taking goals
Activities are consistent with company policy.
Level of professionalism with internal and external customers.
Customer Service.
Attendance and Reliability
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations (https://www.globalmedicalresponse.com/docs/site/non-discrimination) for individuals with a disability.
Check out our careers site benefits page (https://careers.gmr.net/benefits) to learn more about our benefit options.
R0057168
How this job compares
Set against the 77,858 open Customer Service jobs on Olive Jobs, counted November 2, 2026.
- Pay
- This posting$20/hr
- Oregon median$18–19/hr197 hourly ranges
- US median$17–19/hr34,279 hourly ranges
This rate, $20/hr, is 10% above the Oregon median midpoint ($18/hr) — in the middle half of Customer Service hourly ranges in Oregon.
- Openings
- Olive Jobs lists 716 open Customer Service jobs in Oregon and 77,858 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Oregon
- Dollar Tree134 open
- McDonald's71 open
- Kroger Family of Companies56 open
- Experience
- Customer Service postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (9,819 postings).
- Education
- 1,380 of the 77,858 open Customer Service jobs (2%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 2, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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