Thompson Solutions Group logo

Director of Service (SF)

Thompson Solutions Group

Sioux Falls, SDJobSeen 2w agoSeen in employer's feed 2 days ago

Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Watch jobs like this.

Don't just apply. Show up ready.

Olive works from this exact posting.

At a glance

Compensation
No compensation found
Location
Sioux Falls, SD
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Requirements

Credentials this posting asks for.

Bachelor's degreeValid Driver's License

Job overview

Thompson Solutions Group seeks an experienced Director of Service to lead growth, profitability, and operational performance of its Service Division, overseeing electrical, mechanical, plumbing and small‑project operations while developing high‑performing teams and strengthening customer relationships.

Skills & qualifications

RequiredNice to have

Skills

LeadershipFinancial ManagementOperational ManagementStrategic PlanningCommunicationPresentationCustomer Relationship ManagementBusiness DevelopmentSafety ManagementData Analysis

Qualifications

Bachelor's Degree in Construction Management or Engineering or Business Administration or Related Field8+ Years Leadership Experience in Electrical Mechanical Plumbing HVAC Construction or Skilled‑Trades Service Operations5+ Years Experience Leading Field Technicians Service Managers Project Managers or Trade ProfessionalsValid Driver's LicenseAbility to Travel as Needed

Full job description

Director of Service (SF)

Summary

Title:Director of Service (SF)

ID:2060

Location:Sioux Falls, SD

Department:Service

More about this job >

Description

Director of Service

About the Opportunity

Thompson Solutions Group is seeking an experienced and results-driven Director of Service to lead the growth, profitability, and operational performance of our Service Division.

In this role, you will provide leadership and direction for electrical, mechanical, plumbing, and small-project operations. The ideal candidate has a strong background in the skilled trades and understands what it takes to lead service managers, field leaders, technicians, and support teams in a fast-paced service environment.

Working closely with company leadership, you will drive operational excellence, strengthen customer relationships, develop high-performing teams, and position the Service Division for continued growth and success.

What You'll Do

  • Lead the overall performance and growth of the Service Division.

  • Develop and execute strategies that improve profitability, customer satisfaction, and operational efficiency.

  • Manage department financial performance, including budgeting, forecasting, and key performance metrics.

  • Oversee daily service operations, including staffing, scheduling, dispatching, and project execution.

  • Build and maintain strong relationships with customers and strategic accounts.

  • Support business development efforts and expand recurring revenue opportunities.

  • Recruit, develop, and mentor service managers and field leaders.

  • Promote a culture of safety, accountability, teamwork, and continuous improvement.

  • Leverage technology and performance data to enhance service delivery and the customer experience.

What We're Looking For

  • Bachelor's degree in Construction Management, Engineering, Business Administration, or a related field, or equivalent industry experience.

  • 8+ years of leadership experience in electrical, mechanical, plumbing, HVAC, construction, or skilled-trades service operations.

  • 5+ years of experience leading field technicians, service managers, project managers, or trade professionals is required.

  • Proven success managing a service business with responsibility for growth, profitability, and workforce development.

  • Strong financial, operational, and strategic business acumen.

  • Exceptional leadership and team development skills.

  • Strong customer relationship and business development capabilities.

  • Excellent communication and presentation skills.

  • Valid driver's license and ability to travel as needed.

Why Thompson Solutions Group?

This is an opportunity to lead a key area of our business, develop talented teams, strengthen customer partnerships, and make a lasting impact on the Service Division's future growth and success.

Thompson Solutions Group is a proud EEO employer.

Similar jobs, posted recently

Open roles like this one, listed in the last 30 days.

You've read the whole posting — now see how you match it.

Evaluate my fit