Project Management Operations Director

JLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are seeking an exceptional PMO Lead to serve as the strategic integrator and operational catalyst for a key PDS client account. This senior account-facing leader is responsible for the overall effectiveness of the PDS PMO, operating at two levels simultaneously: leading the bigger-picture agenda of playbook ownership, onboarding, training, governance, special initiatives, and client engagement, while staying close enough to understand team efficiencies, workload pinch points, and operational risk. The role sits above a tactical Operations Manager who manages Project Coordinators, requiring someone who can architect scalable PMO frameworks while maintaining the operational credibility to step in, solve problems, and drive execution when needed.The PMO Lead functions as the central connector across all account disciplines-bringing together finance, business intelligence, sourcing, human resources, risk management, communications, and facilities management into a cohesive delivery ecosystem. You'll be the person who sees problems before they become crises, assembles the right teams, drives solution development, and holds everyone accountable to execution. Success requires understanding not just what your team does, but how they work, where the friction points exist, and how to eliminate inefficiencies while building capability and maintaining the altitude to lead account-wide governance and continuous improvement.What This Role Will DoStrategic Integration & Account LeadershipDrive PMO strategy and operating model evolution for the account, ensuring delivery practices scale with client needs and organizational growth. Serve as the integrator who connects disparate account functions into unified delivery-breaking down silos, facilitating cross-functional collaboration, and ensuring teams understand how their work connects to broader account objectives. Lead client-facing governance discussions with executive presence, translating complex operational realities into clear, actionable insights that drive decision-making and build client confidence. Recommend and collaborate with senior management to resolve strategic issues that affect delivery performance and client satisfaction. Administer business unit policies that directly affect employees and recommend policy changes for the work group or wider team, exercising judgment and discretion on issues of importance to account success.Proactive Problem Solving & ExecutionIdentify operational challenges before they escalate, rapidly assemble the right stakeholders, facilitate ideation sessions, and drive development of concrete action plans. Hold teams accountable to execution without micromanaging-knowing when to step back and when to step in. Build a culture where problems surface early and teams respond with urgency and ownership. Frequently work on issues where analysis of situations or data requires review of relevant factors across multiple work groups. Identify issues, gather facts, and resolve operational problems by exercising judgment within defined procedures and policies to determine appropriate action. When critical situations demand it, roll up your sleeves and get directly involved in execution, demonstrating that leadership means doing what's needed to ensure success.Client System Expertise & Workflow OptimizationServe as the subject matter expert for TRIRIGA, partnering with the client to develop a