Technical Sales Specialist

Buffalo, NY, USAFull timeR26_0000031159 Tools & Equipment Technical Sales Specialist Job Summary The Tools and Equipment Technical Sales Specialist is responsible for generating and increasing Tools and Equipment sales through NAPA stores and the end user accounts they service. This customer facing role focuses on coordinating and implementing market share-driving products and programs as the street level within a defined sales territory. Position Performance Measures: * Achievement of sales targets and revenue goals for Tools and Equipment * End user dealer calls * Program implementation * Lead generation * Sales lead conversion Responsibilities * Customer relationship responsibilities * Problem solving by identifying and addressing customer concerns through discovery and a methodical approach * Effectively convey product information * Effectively manage time within assigned territory and setting sales priorities based on product knowledge and customer relationships * Demonstrate passion for the product, industry, and the sales process * Flexibility in processes being able to adjust your approach based on customer preference and market conditions * Maintain strong relationships and consistent communication to promote product and services * Work closely with store decision makers to expand business volume by identifying and converting sales opportunities * Identify customer needs and collaborate with local store and distribution center teams to provide solutions to those needs * Coordinate with NAPA T & E account support specialists for order entry, tracking, confirmation of purchase orders, and billings adjustments * Leverage team knowledge of peers and suppliers to advance personal knowledge * Identify areas of opportunity and advise management accordingly * Maintain and advance understanding of product offerings, education, programs, warranties, and rebates * Communicate regularly with managers, vendors, and colleagues with pertinent information regarding sales, service, or challenges * Perform periodic account reviews to update management on key progress indicators * Any other duties assigned by director supervisor Qualifications * Bachelor's degree in business, Marketing, or related field; advanced degree or relevant certifications are preferred * Sales management experience, preferably within the automotive aftermarket or tools and equipment industry * Proven track record of meeting or exceeding sales goals * Strong leadership skills * Excellent communication, negotiation, and interpersonal skills * Ability to think strategically and execute tactically in a fast-paced environment * Proficient with CRM and sales analytics tools Preferred Qualifications * Advanced degrees or professional certifications related to sales or management * Experience managing geographically dispersed sales teams * Deep knowledge of automotive tools and equipment market Leadership * Embodies the following values: serve, perform, influence, respect, innovate, team. * Effectively communicates by motivating and inspiring others through clear and proactive communication. * Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions. * Makes balanced decisions and thinks strategically by being a forward thinker. Physical Demands / Working Environment * Typical workday conducted in office and customer site environments. * Ability to travel up to 75% of the time. * Be able to sit or stand for up to 9 hours/day. * Exposed to vibrations and dust, with noise level at moderate to low decibels. * Must be able to lift up to 50 pounds at times. * Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adju