Manager, Customer Implementations

Job Title: Manager, Customer Implementations Location: Canton, OH; Remote FL; Remote GA; Remote MA; Remote NC; Remote OH; Remote PA; Remote VA; Washington DC Metro Area | Remote Employment Type: Full-Time Location Type: Remote Department: Customer Experience Job Description: ## About 3E: 3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With over 35 years of experience and a global presence, we empower our customers with innovative compliance solutions. You will get to work at a company that combines startup agility with the stability of an industry leader. Partner with enterprise customers and global experts to advance environmental safety and solve complex data science challenges. Join us and make an impact! About the Role At 3E, customer implementation is where strategy becomes real for our customers. We're looking for a Manager, Customer Implementation to lead and develop a U.S.-based team of approximately five to six professionals responsible for delivering successful SaaS implementations across our evolving portfolio of solutions. Reporting to the Senior Director of Customer Implementation, you'll play a key role in strengthening team performance, driving delivery excellence, and creating a consistent, high-quality experience for our customers. This is a highly visible leadership role for someone who brings together strong people leadership, project management, and customer judgment. You'll coach and develop your team, set clear expectations, strengthen performance, and remove roadblocks while ensuring customers receive a consistent, high-quality implementation experience. You'll also stay close to the work by supporting select strategic, multi-product implementations and collaborating across teams to navigate risks, changing priorities, and complex customer needs. You'll thrive in this role if you enjoy leading through change and bringing structure to complexity. You build trust with your team, address challenges directly, and help people take ownership of outcomes. You're equally comfortable working across functions, engaging with customers, and helping your team move forward when every answer isn't yet defined. As 3E continues to evolve its approach to onboarding and implementation, you'll also help your team embrace new products, processes, and technology, including practical uses of AI and automation that can make delivery more efficient. This is an opportunity to have meaningful ownership, develop a strong team, and directly influence the experience and outcomes of 3E customers. Location: This position supports remote work within the Eastern time zone. What You'll Do Lead, coach, and develop a team of onboarding and implementation professionals responsible for enterprise SaaS deployments. Set clear expectations, monitor performance, provide actionable feedback, and help team members consistently meet customer and delivery standards. Oversee a portfolio of active implementations, using project and performance data to identify risks, remove roadblocks, and keep work moving toward successful outcomes. Help the team manage project plans, milestones, scope, dependencies, risks, and customer communication with consistency and discipline. Serve as a project leader or sponsor for a limited number of strategic, complex, or multi-product customer implementations, coordinating contributors across teams and geographies. Support customer escalations and help the team navigate