Tech Writer

Job Description

Insight Global is seeking a Technical Writer to support a network-focused program by driving end-to-end process documentation, standardization, and data consolidation efforts. This role goes beyond traditional documentation—serving as a process strategist responsible for organizing fragmented data, defining workflows, and enabling a centralized “single source of truth.” The ideal candidate is tech-savvy, analytical, and proactive, capable of working across engineering and program teams to document, validate, and operationalize scalable processes that are ultimately AI-ready and measurable. Key Responsibilities include: Process Documentation & Standardization -Inventory and document 30+ high-level network and operational processes, prioritizing top processes based on business impact -Create and maintain Standard Operating Procedures (SOPs) including clear ownership, inputs/outputs, and step-by-step workflows -Ensure every process is documented with who, what, when, where, and measurable outcomes -Identify gaps where processes or SOPs do not exist and build documentation from scratch

Data Consolidation & Source of Truth

-Consolidate fragmented process data across tools into a centralized, unified documentation repository -Validate and connect data across systems (e.g., Jira, Confluence, GitHub, Slack) to ensure consistency and accuracy -Map where documentation, file transfers, and records live and standardize access points -Enable traceability across processes, documentation, and data storage locations

Process Mapping & Workflow Optimization

-Translate complex workflows into clear process maps and decision trees -Ensure programs and teams are aligned to and actively referencing standardized processes -Identify opportunities to streamline workflows and improve efficiency using technology and data insights

Stakeholder Collaboration & Delivery

-Partner with network engineers, program leads, and SMEs to gather inputs and validate documentation -Conduct interviews and working sessions to extract process knowledge and undocumented workflows -Drive alignment on priorities, pilot programs, and process maturity levels

Training, Adoption & Governance

-Roll out standardized documentation and processes across teams -Train stakeholders on new workflows and documentation standards -Establish governance for ongoing updates, version control, and process ownership

Day-to-Day Responsibilities include:

-Gather and analyze existing documentation, templates, and workflows -Conduct gap analysis to identify missing or incomplete processes -Build documentation and process maps for prioritized initiatives -Support roadmap prioritization with program leadership -Facilitate stakeholder interviews and working sessions -Publish finalized documentation and lead enablement/training sessions

Success Milestones -First 30 Days Build a comprehensive inventory of processes and documentation Engage stakeholders to understand workflows and pain points Define process maturity levels (high / medium / low) Partner with leadership to create a prioritized roadmap

-Post first 30 days: Execute documentation and standardization efforts across prioritized processes Continuously interview, document, organize, and train Deliver a centralized, scalable process framework that supports AI-readiness and data-driven insights

Skills and Requirements

-3+ years of experience as a Technical Writer within IT, networking, cloud, or engineering environments -Hands-on experience with diagramming tools (Visio, Lucidchart, Draw.io) for process mapping -Ability to drive efficiencies using the data processes identified -Experience creating and maintaining documentation in Confluence/Jira, including structuring pages and content -Exceptional ability to translate complex technical concepts into clear, concise documentation for varied audiences -Experience working in Agile or Scrum environments -Familiarity with Jira, GitHub, or other ticketing/version control systems -Strong understanding of networking fundamentals (routing, switching, firewalls) -Experience with automation and infrastructure tooling (e.g., Ansible, Terraform, CI/CD pipelines) -Draw.IO experience to create a decision matrixs -GitHub experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].