Inside Sales Representative

POSITION OVERVIEW We are seeking an experienced and dedicated Inside Sales Representative. As an Inside Sales Representative, you will manage the full lifecycle of customer orders, from quoting and pricing through production, fulfillment, billing, and post-sale support. This position serves as a central hub, coordinating with Sales, Production, Engineering, and Accounting to ensure accurate processing, on-time delivery, and strong customer satisfaction. The role oversees pricing, customer accounts, complaints and RMAs, collections support and maintains accurate data in CRM and ERP systems.This position reports directly to Miltecs Inside Sales Manager. Duties and Responsibilities - Manage the full sales cycle, including quotes and order processing - Serve as the main point of contact for customer inquiries, orders, and escalations - Support Sales Estimator and outside sales reps with quotes and customer coordination - Maintain accurate pricing, including adjustments, discounts, and payment terms - Monitor customer accounts for credit issues and assist with collections and payments - Keep customer records and sales activity up to date in CRM(ACT!) and Sage - Ensure orders are accurate, processed efficiently, and shipped on time - Coordinate with Production, Engineering, and Quality teams to resolve issues and support orders - Research parts, support production identification, and coordinate new parts setup as needed - Track orders through production and help address inventory or supply issues - Provide order updates and deliver excellent customer service - Handle customer complaints and RMAs, ensuring timely resolution - Support service and training visits, including scheduling, documentation, and invoicing - Maintain internal procedures and documentation related to the role - Other duties as assigned. Minimum Requirements - Ability to understand technical product knowledge - Ability to communicate with global customers in a professional and courteous manner - Strong customer service skills; ability to develop lasting customer relationships - Working knowledge of Microsoft Excel, Outlook, and Word - Working knowledge of Customer Management software (CRM) - Able to understand and communicate in basic English with other staff members regarding all related materials - Demonstrated ability to maintain a high level of accuracy and attention to detail Additional Attributes - Willing to accept other duties as needed - Willing to take required training classes - Bilingual abilities are a plus Education and/or Experience - Bachelors degree in Business, Marketing, Communications, or 5+ years of applicable experience. Physical Requirements - Work is sedentary in nature - regularly required to sit, walk and stand. Must be able to talk and hear in-person and by telephone. Must be able to use both hands repetitively to operate standard office equipment. WHY JOIN US? BENEFITS Miltec offers a comprehensive benefits package including: - Flexible work schedule options - Health Insurance - Dental Insurance - Vision Insurance - Paid Time Off (PTO) - 401k matching - Opportunities for professional development and growth. WORK HOURS Miltec business hours are Monday through Friday, 8 am to 5 pm. We offer three optional flexible work schedules: - Plan A - Monday through Friday, 8:00 a.m. to 5:00 p.m., 1 hour lunch (40 hours) - Plan B - Monday through Thursday 7:00 a.m. to 6:00 p.m., 1 hour lunch OR 7:00 a.m. to 5:30 p.m., 30-minute lunch (40 hours) - Friday off - Plan C - Tuesday through Friday 7:00 a.m. to 6:00 p.m., 1 hour lunch OR 7:00 a.m. to 5:30 p.m., 30-minute lu ch (40 hours) - Monday off ABOUT MILTEC UV Miltec UV is in Stevensville, Maryland, nestled alongside Terrapin Nature Park, featuring sandy shorelines, walking trails, and tidal ponds along the picturesque Chesapeake Bay. Miltec has proudly served the UV curing industry for over 36 years as a global leader and trusted manufacturer of both arc and microwave ultraviolet curing systems. We provide a full range of high-quality UV parts, standard equipment, and custom-engineered systems designed to integrate seamlessly with new or existing manufacturing lines. Our solutions power a wide variety of industries and applications including optical fiber, wire, metal decorating, wood flooring, cabinetry, automotive products, and more. At Miltec, Pay Range: $52,000 - $62,000 per year