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Network Operator (DCO)

Insight Global

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At a glance

Compensation
No compensation found
Location
Baton Rouge, LA
Work Authorization
Not specified

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Job overview

The Network Operator (DCO) serves as the on-site Tier 3 escalation point for network and structured-cabling incidents across AI infrastructure. The role owns physical-layer troubleshooting, structured cabling, and fiber infrastructure, validates repairs using device diagnostics, and partners with Network Operations on deeper investigations. It also supports Tier 1 and 2 technicians and documents and owns escalations through resolution.

Skills & qualifications

RequiredNice to have

Skills

Physical-Layer TroubleshootingStructured CablingFiber TestingFiber TerminationFault IsolationDevice DiagnosticsTCP/IPSwitchingOpticsIncident ResolutionDocumentationHigh-Density AI FabricsHyperscale FabricsFiber CertificationOptical TransportInfiniBandHigh-Speed Ethernet

Qualifications

On-Site Data Center Network or Cable-Plant Experience

Full job description

Job Description

Operate at the scale of a nation, not a building. Accelerating toward 10s to 100s of GWs by the end of the decade, more than the entire electricity consumption of many countries. You won't just run a data center; you'll run infrastructure the size of a G7.

Fly the plane while it's being built. Running flawless operations inside a live construction zone, adapting in real time and turning the pace of build-out into our advantage. You will redefine operational excellence.

Write the playbook, don't inherit it. Most operators step into someone else's system. Here you build one, leaving your fingerprints on how the whole company runs. As we scale 100x, you'll set the standards, shape the operating model, and grow the team by the thousands.

Skills and Requirements

You've been the on-site network or cable-plant specialist in a data center, owning physical-layer troubleshooting end to end.

You know structured cabling and fiber deeply (testing, termination, fault isolation) and you read device diagnostics well enough to validate repairs.

You have enough network fundamentals (TCP/IP, switching, optics) to bridge cabling and the network stack.

You operate as the sole escalation resource on-site and take incidents through to resolution.

You document rigorously, so Network Operations can pick up cleanly when an issue exceeds on-site scope.

Bonus: High-density AI or hyperscale fabrics. Fiber certification (BICSI, Fluke). Optical transport. InfiniBand or high-speed Ethernet. Serve as the on-site Tier 3 escalation point for network and structured-cabling incidents across the site's AI infrastructure.

Troubleshoot, diagnose, and resolve physical-layer faults, validate repairs, and drive rapid resolution of issues hitting customer workloads.

Act as the escalation path for Tier 1 and 2 technicians, and partner with Network Operations on deeper investigations.

Own structured cabling and fiber infrastructure, and interpret device-level diagnostics well enough to confirm a physical repair restored connectivity.

Escalate out-of-scope issues to Network Operations with clear documentation, and take ownership through resolution as the sole on-site network and ICT resource.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

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