Lead Optician

PAY TRANSPARENCY STATEMENT: In accordance with The Massachusetts Pay Transparency Act, BNHC provides reasonable pay range for each posted position. Actual compensation will be based on multiple factors such as relevant experience, education and training to determine offered rates. This range represents the organization's good faith estimate of the possible compensation at the time of posting. POSITION SUMMARY: The Lead Optician supervises optical services at Brockton Neighborhood Health Center working with the Director of the Eye Services. The Lead Optician oversees all aspects of this service with approval of the Director where required. RESPONSIBILITIES: Manage and operate the optical services at BNHC, including eyeglass fitting, selling, dispensing and adjusting. Maintain accurate frame, lens & optical supplies inventory and financial records. Take a formal inventory at least twice per year. Collect and maintain accurate patient financial, insurance and demographic information related to the provision of optical goods, using Epic and Flexsys software systems. Collaborate with the health center's billing and fiscal offices to assure the flow of information needed for third party billing for eyeglasses. Manage all Optical services personnel in collaboration with the Director of Eye Services, including performance evaluations, orientation, disciplinary action and hiring. Provides direction to staff to ensure policies and procedures are followed. Keeps optical staff informed of health center issues and events. Act as a Mentor to staff Optician Apprentice(s) in collaboration with Director of Eye Services and Staff Optometrists, coordinating MA State required activities and oversee on the job apprentice training.