ITS Communication Manager

ITS Communication Manager Apply now Job no: 562049 Work type: Management (MPP) Location: Chancellor's Office Categories: MPP, Administrative, At-Will, Full Time Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of ITS Communication Manager. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $122,004 per year, commensurate with qualifications and experience. Work Arrangements Flexibility to telecommute two days a week, with three days on-site at the main headquarters in Long Beach, California. Premium Benefits Comprehensive Health, Dental, and Vision Benefits Generous vacation plan 15 paid holidays a year Tuition waiver education program (also applies to eligible family members) Membership in the California Public Employees Retirement System (PERS) More details here: Comprehensive Benefits Package Classification Administrator II Position Information The California State University, Office of the Chancellor, is seeking an ITS Communication Manager to be responsible for building and managing a comprehensive communications function for Information Technology Services that increases visibility into ITS work, improves stakeholder understanding of ITS priorities and constraints, strengthens trust with Chancellors Office and campus audiences, translates complex technical work into clear business, operational, security, and institutional impact, and provides regular reporting on progress toward ITS strategic goals. The role supports a sustained communication strategy that helps employees, executives, campus leaders, and internal ITS staff understand ITS's work, the value it delivers, the risks it manages, the services it provides, how ITS makes progress towards its strategic objectives, and how stakeholders can effectively engage with ITS. Responsibilities Under the general direction of the Chief Infrastructure and Administrative Officer, the ITS Communication Manager will perform duties as outlined below: Strategic Communications Development: -Develop and execute communications strategies that make ITS work, accomplishments, operational responsibilities, constraints, and stakeholder impacts more visible and understandable to Chancellors Office employees, executives, campus leaders, and internal ITS staff. -Translate complex technical initiatives into clear, audience-specific messages that explain business value, institutional impact, risk reduction, service improvement, modernization, and operational reliability. -Develop recurring communications products, including a portfolio of ITS impact infographics, roadmap updates, project story briefs, service spotlights, and stakeholder updates that demonstrate ITS progress and value. -Establish a consistent messaging framework that explains ITS priorities, capacity constraints, service responsibilities, decision points, and the connection between ITS work and CSU systemwide priorities. -Develop and maintain an annual communications strategy, editorial calendar, and content roadmap. Internal and E d-User Communications: -Manage and continuously improve ITS communication channels (SharePoint, intranet, newsletters, etc.) while including leadership updates and cross-team project visibility updates to improve alignment, morale, and awareness across ITS. -Establish and manage a communications intake process with ITS teams to collect accomplishments, metrics, upcoming changes, risks reduced, customer impacts, and recognition items for use in recurring communications. -Develop service-awareness communications that help Chancellors Office and campus users understand what ITS services are available, how to request support, where to find self-service resources, and how to prepare for technology changes. -Create plain-language employee-facing content, including technology tips, service spotlights, FAQs, how to get help materials, office hour content, listening session materials, and You Said, We Did updates that demonstrate responsiveness to stakeholder feedback. Content Creation and Quality Assurance: -Write, edit, and proofread content for internal and external communications, including department reports, end-user communications, Cal State Tech materials, project summaries, intranet content, newsletters, infographics, presentations, and stakeholder briefings. -Develop assets that narrate the problem addressed, ITS action taken, stakeholders served, business value delivered, risk reduced, and next steps. -Develop and produce an annual ITS impact report highlighting major initiatives, operational accomplishments, service metrics, cybersecurity and risk-reduction work, infrastructure and application improvements, campus collaboration, employee support, ongoing projects, and future priorities. -Develop and maintain reusable communications resources, messaging libraries, templates, and documentation. -Develop and maintain communications standards, editorial guidelines, templates, do and brand consistency in alignment with the Chancellors Office Marketing and Communications and the CSU Brand. Leadership and Stakeholder Engagement: -Develop and support campus-facing communications for campus executives, campus CIOs, governance groups, and systemwide stakeholders, including quarterly updates, roadmap summaries, campus impact notices, and shared-services communications. -Establish metrics and feedback mechanisms to assess communications effectiveness, including engagement analytics, stakeholder surveys, perception measures, service-awareness indicators, and internal ITS feedback. -Use stakeholder feedback and communications performance data to refine messaging, improve communication