MCI Triage Supervisor

MCI Triage Supervisor Job Category: Behavioral Health Requisition Number: MCITR004036 Full-Time Salary: $40.16 USD per year Springfield, MA 01104, USA Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and a Certified Great Place to Work. Recognized by The Boston Globe as the 10th Best Employer in Massachusetts, BHN is committed to providing high-quality, community-based behavioral health services. If you are a licensed clinician with supervisory experience who thrives in a fast-paced environment and has a passion for supporting crisis response teams, we invite you to join our team as a Mobile Crisis Triage Supervisor. In this role, you'll provide leadership, coordination, and clinical oversight for BHN's Adult and Youth Mobile Crisis Intervention Teams. What You'll Do: As a Triage Supervisor, you will oversee a team of Triage Clinicians and ensure a rapid, compassionate response to individuals in crisis by managing the flow of crisis calls and ensuring appropriate assignments of mobile assessments. Key Responsibilities: Supervise and support a team of Bachelor's-level Triage Counselors. Manage and coordinate incoming crisis assessment requests across AMCI and YMCI teams. Monitor the phone dashboard, mobile team movement, and call quality during shifts. Assign crisis staff to cases based on triage guidelines and shift needs. Provide real-time oversight and leadership to ensure shift productivity. Ensure mobile assessments are prioritized and promptly assigned. Collaborate with internal departments including Central Intake, Co-Response Supervisors, and MCI staff. Model professionalism, teamwork, and adherence to policies and procedures. Maintain communication with leadership and participate in supervision and quality assurance initiatives. What We Offer: Leadership Growth: Supervise a dynamic crisis team while building on your leadership and operational coordination skills. Extensive Training: Access to clinical, crisis intervention, and management development programs. Collaborative Culture: Work in a fast-paced, mission-driven environment with experienced professionals. Award-Winning Workplace: BHN is ranked the 10th Best Employer in Massachusetts by The Boston Globe. Diverse Workplace: Bilingual candidates and individuals from diverse backgrounds are strongly encouraged to apply. What You'll Bring: Master's Degree in a mental health-related field (required). LICSW or LMHC licensure (required). Minimum 2 years of post-graduate clinical experience and 2+ years of supervisory experience (required). Expertise in clinical triage, crisis intervention, and de-escalation techniques. Excellent time management, communication, and critical thinking skills. Familiarity with Recovery-Oriented models and community-based behavioral health services. Ability to lead diverse teams, make timely decisions, and maintain a calm, solution-focused presence. We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care across Western Massachusetts. Our core values - Humanity, Empowerment, Accountability, Respect, and Teamwork - guide how we lead, how we serve, and how we support one another. If you're ready to aid individuals working on improving their mental health in an inpatient setting, we encourage you to apply. Apply today at www.bhnworks.org ! Shift: Full-Time and Part-Time available Pay: $40.16/hr