Manager, Product Management

Responsibilities

• Own the product strategy and execution for Workflow within the MSP DX platform, enabling clients to complete complex, multi-step servicing activities through a single, streamlined experience

• Leverage deep servicing expertise and MSP knowledge to identify manual processes and transform them into scalable workflow-driven solutions delivered through MSP DX and APIs

• Set the overarching roadmap for Workflow capabilities, balancing near-term client needs with the long-term vision for digital servicing automation

• Define and own the MSP DX Workflow strategy, translating client pain points and business objectives into a multi-quarter product roadmap

• Identify high-value manual servicing processes and opportunities to consolidate multiple actions into streamlined workflow experiences

• Partner with clients, servicing operations, engineering, and product teams to define requirements and priorities for Workflow capabilities

• Serve as the servicing subject matter expert, applying end-to-end servicing knowledge to ensure workflow solutions align with operations realities

• Drive API-enabled workflow initiatives that improve efficiency, reduce manual effort, and create consistent servicing experiences

• Evaluate current-state servicing processes and recommend automation, orchestration, and optimization opportunities across the servicing lifecycle

• Act as the primary product voice for Workflow in client engagements, internal leadership forums, and cross-functional planning discussions

• Manage trade-offs across competing priorities and communicate roadmap decisions clearly to stakeholders

Knowledge and Experience

• 5+ years of mortgage servicing, product management, business analysis or operations transformation experience

• Strong understanding of end-to-end mortgage servicing processes and servicing operations

• Demonstrated knowledge of MSP functionality and how clients leverage the platform to support servicing activities

• Ability to identify manual processes, operational pain points, and opportunities for workflow automation and digital transformation

• Experience developing product strategies and roadmaps from concept through delivery

• Strong business acumen with the ability to connect workflow capabilities to operation efficiency, client value and business outcomes

• Excellent communication and stakeholder management skills with the ability to influence across product, technology, and operations teams

Preferred Knowledge and Experience

• Deep familiarity with MSP and related servicing processes

• Experience with API-driven solutions, workflow orchestration, or servicing automation initiatives

• Understanding of client servicing operating models and common manual workarounds performed outside core systems

• Experience leading cross-functional efforts focused on operational efficiency, digital modernization or workflow transformation

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.