Loan Servicing Specialist II

Description We are looking for a detail-oriented Loan Servicing Specialist II to support loan administration activities for a long-term contract opportunity in Wayne, New Jersey. This position focuses on maintaining accurate loan records, resolving payment-related issues, and responding to servicing inquiries with professionalism and urgency. The ideal candidate brings strong communication skills, sound judgment when handling sensitive information, and prior experience working in a banking or loan servicing environment.

Responsibilities:

• Investigate payment discrepancies, including funds that are missing, delayed, or posted incorrectly, and take appropriate steps toward resolution.

• Process adjustments to loan transactions, including payment reversals, while ensuring account records remain accurate and up to date.

• Prepare and issue payoff documentation in response to customer or internal servicing requests.

• Respond to client questions and service-related requests by researching account activity and providing clear, timely updates.

• Partner with lending teams to address borrower concerns and help bring customer issues to resolution.

• Update loan account details such as payment terms, interest rates, billing data, and related servicing information as needed.

• Establish and maintain account records for organizational loan relationships in accordance with internal procedures.

• Complete borrower profile updates, including address changes and other account maintenance requests, with close attention to accuracy. Requirements • High school diploma or equivalent required, along with 3-5 years of related experience in loan servicing, collections, or banking operations.

• Working knowledge of Microsoft Excel, Word, and Outlook for daily administrative and reporting tasks.

• Strong verbal and written communication skills with the ability to interact professionally with customers, colleagues, and management.

• Ability to work effectively in a collaborative team setting while managing individual responsibilities independently.

• Experience handling confidential financial information with discretion and sound judgment.

• Capacity to meet deadlines, manage multiple priorities, and remain composed in high-pressure situations.

• Familiarity with federal banking regulations and their impact on loan servicing activities.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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